Document Governance Specialist, Risk
International Justice Mission
full-time
Posted on:
Location Type: Hybrid
Location: Washington • District of Columbia • Washington • United States
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About the role
- Influence and support a collaborative process to architect, build, implement, and manage a bespoke global Document Governance strategy tailored to the organization’s high-risk operational context that aligns with IJM’s organization values, reflects IJM’s operational realities, and drives mission success.
- Take a human-centered and behavior-focused approach to all document design and development efforts, prioritizing approaches and solutions designed to drive sustainable behavior change that is vital to effectively manage risks, seize opportunities presented by uncertainty, and accelerate mission success.
- Oversee the lifecycle of global Document Governance – e.g., scoping, stakeholder engagement and discovery, iterative drafting and testing, approval, communication, implementation and adoption, monitoring and learning, maintenance and refinement, archiving, etc. so that documents are consistent with publication benchmarks, and consistently shepherded through the evaluation, learning, and renewal process.
- Develop and own a process of continuous improvement of the organization’s global Document Governance framework to ensure our documents remain evergreen and user friendly.
- Promote an organizational mindset shift from “policy as compliance” to “guidance and requirements are risk tools,” and from “policy as prevention” to “guidance and requirements enable mission success.”
- Participate in and help shape the development, socialization and adoption of the organization’s risk language, risk appetite and tolerance, and newly designed or uplifted components of the risk management framework to foster a culture of risk-based decision making and proactive risk management across all levels of the organization.
- Work with senior leaders and pertinent subject matter experts to guide, facilitate , and support the selection and drafting of governing documents in accordance with the principles and processes of the new document and risk management framework.
- Develop a reputation for being a well-informed, supportive, pragmatic, and solution-oriented advisor for document owners, and communicate proactively and effectively with all relevant customers and stakeholders at each “moment that matters” in the document lifecycle so that your knowledge, trust, and relationships facilitate ease and wise decision-making in the document uplift process.
- Bring a sense of the possible, with objective and experience-based grounding in the requirements, when helping to shape our document corpus so that we can achieve our goal of creating user-friendly documents that enable mission success.
- Take a human-centered approach to delivering results in every responsibility area, actively listening to, engaging, empathizing, collaborating, and co-creating with internal customers and other stakeholders, bringing value as an advisor.
- Facilitate the contextualization and harmonization of governing documents across regions and functions, striking an appropriate balance between needed global consistency/standardization and local requirements.
- Prioritize governing document development that drives business success by helping mitigate the greatest threats or unlock the greatest opportunities to scale the protection of people living in poverty from violence.
- Ensure we take a risk-based approach to drafting governing documents that support the organization’s risk appetite and tolerance.
- Investigate what is working well in document management at IJM and how we can do more of it. Where possible, develop strategies based on these proven blueprints, aiding in a pragmatic focus on the pursuit of the possible.
- Identify where the organization can remove friction points and administrative bottlenecks in document publication and adherence, so that the desired behavioral changes, requirements, and guidance are the path of least resistance for document users to adopt.
- Support, and at times own, the establishment of mechanisms to monitor governing document implementation, effectiveness, and user experience, and to report on same.
- Support the development of metrics and dashboards to assess governing document effectiveness in achieving targeted vital behavior change and management of targeted risk, and incorporate assessment learnings into continuous improvement practices.
- Develop strategic partnerships across the organization with relevant SMEs, program and country teams, external consultants, and peers across the division to create open dialogue and relationships based on trust that will facilitate informed, valid, integrated, and relevant transformation of our governing documents.
- Take a human-centered approach to gathering information and delivering results in every responsibility area, deeply listening to, engaging, empathizing, and collaborating with internal customers and other stakeholders to equip and understand their needs and the impact of governing documents on their work.
- Participate in a variety of cross-functional, initiative-specific project teams to represent and contribute on behalf of the risk organization and our efforts.
Requirements
- Bachelor’s degree in a relevant field
- 10+ years of broad experience in policy or other governing document drafting, development, and lifecycle management, preferably with a risk-based approach in a global, mission-driven organization.
- Work experience in project or program management.
- Experience with Human-Centered Design (Design Thinking), with Systems Thinking, or in User Experience design strongly preferred.
- Demonstrated ability to successfully design for behavior change.
- Demonstrated ability to produce deliverables that are practical, intuitive, accessible, easy to implement, and experienced by internal customers as elegant solutions to significant workday problems rather than as initiatives to be implemented or tick-box exercises.
- Proven track record of successfully building relationships and trust with stakeholders as users, customers, collaborators, and as co-creators.
- Exceptional cross-cultural communication and facilitation skills with a proven ability to influence opinions and decisions at all organizational levels.
- Critical thinker with a growth mindset.
- Demonstrated success in solving complex, multi-stakeholder challenges, navigating ambiguity and cross-functional projects, and designing scalable frameworks or operating models that drive behavior change.
- Deep experience in agile delivery while leading enterprise-wide change.
- A track record of working in or consulting for the Human Rights, Humanitarian, Development, or International NGO sector, with a grasp of how this environment presents unique governance challenges and opportunities.
Benefits
- Comprehensive Medical/Dental/Vision benefits
- Monthly commuter and parking benefits in the DC metro area
- Retirement benefit options
- Paid leave starting at 23 days
- 12 holidays (plus early release the day prior)
- Daily, quarterly, and annual community spiritual formation
- Robust staff care resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
policy draftinggoverning document developmentlifecycle managementHuman-Centered DesignDesign ThinkingSystems ThinkingUser Experience designbehavior change designagile deliveryframework design
Soft Skills
collaborationcross-cultural communicationfacilitationrelationship buildingtrust buildingcritical thinkinggrowth mindsetproblem solvinginfluencingactive listening