UX Specialist
International Justice Mission
full-time
Posted on:
Location Type: Hybrid
Location: Washington • District of Columbia • Washington • United States
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About the role
- Lead UX strategy and execution for IJM.org and other priority constituent-facing and internal-facing digital experiences.
- Define and evolve UX principles, standards, and best practices across IJM’s digital ecosystem.
- Serve as the primary UX thought partner for Creative, Web Development, Content, SEO, Analytics, and IT stakeholders.
- Advocate for user-centered, accessible, and inclusive design practices across all digital initiatives.
- Plan and conduct UX research, including usability testing, tree testing, journey mapping, surveys, and qualitative analysis.
- Translate research findings and data into clear UX insights, recommendations, and design solutions.
- Develop wireframes, user flows, information architecture, and experience designs for new and existing initiatives.
- Apply accessibility and usability best practices, including compliance with WCAG and Section 508 standards.
- Partner with SEO and analytics stakeholders to ensure UX decisions support discoverability, engagement, and conversion goals.
- Collaborate with content strategists and writers to ensure content structure and information architecture meet user needs.
- Support ongoing experience optimization efforts by applying research insights and performance data.
- Provide UX guidance for campaign landing pages and high-impact digital moments.
- Partner with CMS and platform owners to ensure UX best practices are reflected in templates, components, and content structures.
- Provide UX input and guidance for constituent-facing platforms such as fundraising, events, surveys, and video hosting tools.
- Contribute to digital content governance by advising on UX-related standards, patterns, and documentation.
- Educate and enable cross-functional partners on UX principles, patterns, and best practices.
- Document UX standards, learnings, and recommendations to support consistency and scale.
- Analyze and communicate UX-related insights using research findings and digital analytics.
Requirements
- Bachelor’s degree in UX, design, human-centered design, marketing, business, or a related field
- 5–7 years of professional experience in UX, interaction design, or digital experience design
- Demonstrated experience leading UX strategy for complex websites or digital platforms
- Strong portfolio showcasing UX research, wireframing, and experience design work
- Experience collaborating with developers, content strategists, marketers, and analytics partners
- Working knowledge of SEO, analytics, and content strategy as they relate to user experience
- Proficiency in wireframing and design tools such as Figma, Sketch, or Adobe Creative Suite
- Experience conducting research and interview to uncover user needs and validate design decisions
- Experience using analytics tools (e.g., Google Analytics) to inform UX decisions
- Experience with usability and behavior analysis tools such as Hotjar, Crazy Egg, Mouseflow, or similar
- Familiarity with CMS-driven websites; experience with Craft CMS is a plus
- Basic understanding of HTML and CSS.
Benefits
- Comprehensive Medical/Dental/Vision benefits
- Monthly commuter and parking benefits in the DC metro area
- Retirement benefit options
- Paid leave starting at 23 days
- 12 holidays (plus early release the day prior)
- Daily, quarterly, and annual community spiritual formation
- Robust staff care resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
UX strategyinteraction designdigital experience designwireframingusability testingjourney mappingqualitative analysisaccessibility best practicesHTMLCSS
Soft Skills
user-centered designinclusive designcollaborationcommunicationadvocacyeducationdocumentationanalysisleadershipproblem-solving