Senior Lead, Behavior-Centered Design – Development
International Justice Mission
full-time
Posted on:
Location Type: Hybrid
Location: District of Columbia • Maryland • United States
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Job Level
About the role
- Lead a collaborative process that co-creates and deploys within LGRC a bespoke Behavior-Centered Design (BCD) Framework
- Ensure the BCD Framework will equip LGRC teammates with a pragmatic, user-focused process rooted in behavioral science and human-centered design
- Enable the translation of priorities into motivational goal statements and behavior-centric OKRs
- Incorporate into the Framing and Discovery phases the power of identifying crucial moments
- Incorporate effective measurement that not only tracks results but motivates vital behavior
- Lead the adoption, integration, and utilization of the BCD Framework across LGRC
- Be an adviser and hands-on coach to interested leaders and other stakeholders outside LGRC
- Provide behavioral insights and data to inform strategic planning, risk mitigation strategies, and divisional transformation initiatives
Requirements
- Bachelor’s degree in behavioral science, organizational psychology, L&D or instructional design, or other relevant field
- 7+ years progressive experience in a professional setting in behavior-change design, learning experience design, or related fields, with at least 3 years in a senior or lead role
- Experience in a risk-management context preferred
- Proven track record of designing solutions to drive measurable, targeted behavior change
- Strongly preferred: Experience with Human-Centered Design (Design Thinking), with Systems Thinking, or in User Experience design
- Demonstrated experience applying the Owens-Kadakia Learning Cluster Design model (or a comparable learning design framework) in real-world settings preferred
- Demonstrated ability to intentionally and successfully design and implement programs, projects, and processes that drive sustainable behavior change
- Demonstrated ability to produce deliverables that are practical, intuitive, accessible, easy to implement, and experienced by internal customers as solutions to significant workday problems rather than as initiatives to be implemented
- Demonstrated ability to design and successfully roll out with high levels of adoption/engagement suites of integrated, multi-asset learning solutions targeted at behavioral change, and to use and manage learning technologies
- Proven track record of successfully engaging and building trust with stakeholders as users, customers, collaborators, and as co-creators
- Exceptional cross-cultural communication and facilitation skills with a proven ability to influence opinions and decisions at all organizational levels
- Demonstrated ability to translate strategic goals into measurable behavioral outcomes
- Critical thinker with a growth mindset.
Benefits
- Comprehensive Medical/Dental/Vision benefits
- Monthly commuter and parking benefits in the DC metro area
- Retirement benefit options
- Paid leave starting at 23 days
- 12 holidays (plus early release the day prior)
- Daily, quarterly, and annual community spiritual formation
- Robust staff care resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Behavior-Centered Design (BCD)Human-Centered DesignDesign ThinkingSystems ThinkingLearning Experience DesignOwens-Kadakia Learning Cluster DesignBehavior Change DesignRisk ManagementProgram DesignProject Implementation
Soft Skills
CollaborationCoachingStakeholder EngagementCross-Cultural CommunicationFacilitationInfluencingCritical ThinkingGrowth MindsetTrust BuildingStrategic Planning