Personal and Professional Info Administration Officer

International Committee of the Red Cross - ICRC

HR administrative processing of personal and professional life events for ICRC employees in Manila Shared Services Centre. Managing inquiries and ensuring quality of data in HRIS.

Posted 4/27/2026contractManila • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Prepares and issues accurate attestation of employment for all HQ and mobile field employees.
Processes changes in activity rate and/or work schedule for HQ employees upon the request of HQ HR Manager.
Processes correction of time profile or holiday calendar in HRIS tool (SuccessFactor).
Records and updates employee's Swiss work permit in HRIS tool (SuccessFactor).
Processes changes in personal information of employee such as address, name, marital status, HR dependents, preferred mailing language, etc. in HRIS tool (SuccessFactors).
Files documents such as marriage certificate, divorce papers, civil union, birth certificate, etc. in HRIS tool (PeopleDoc — Employee File Management).
Updates the mobility entitlements of field employees upon reaching the required seniority in HRIS tool (SuccessFactors).
Coordinates with HRIS team in updating the employee's length of service in HRIS tool (SuccessFactors).
Processes length of service milestone awards (ten, twenty, and thirty years of service).
Launches the language test via applicable platform upon receipt of request from the Talent Managers, HR Partners, or HR Managers.
Monitors and follow-ups medical certificate from employees.
Updates absence due to illness/accident record of employee in HRIS tool (SuccessFactors).
Manages the general mailbox of GSS HRSS.
Supports employee in recording bank account information in HRIS tool (SuccessFactors), if necessary.
Transmits documents and/or information to relevant Subject-Matter-Experts or GSS HRSS team (family, social insurance, leave and absence, payroll, pension fund and termination) as necessary.
Ensures quality of employee HR data by coordinating directly with employee and HRIS on the necessary corrective actions in a timely manner.
Ensures accurate and timely data entry of personal and professional information updates.
Responds to straightforward questions received from employees by phone or email.
Escalates cases or non-standard request to Rewards, Payroll, or Deployment teams.
Follows up on all work-related messages and correspondence with the relevant contacts and departments.
Takes responsibility for their own professional learning and development.
Participate in projects, as necessary.
If necessary and upon request, provide ad hoc administrative tasks for the unit or department.
Being proactive with continuous improvement propositions for the team's management processes.

Requirements

What you’ll need

University degree, professional diploma or equivalent experience.
Good command of English.
French language skills an asset.
Computer proficiency, including Microsoft Excel and working knowledge of HR information systems.
At least 2-3 work experience preferably in Human Resources is required.
Experience working in a humanitarian organization is an advantage.
High proficiency in MS Office Suite, SharePoint is essential.
Requires the ability to analyse, interpret and communicate complex information, data sets, and procedural compliance from key stakeholders.
High degree of attention to detail is necessary to spot minor errors, misstatements, or anomalies.
Excellent communication skills in English.

Benefits

Comp & perks

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Hard Skills & Tools

HRISdata entrydata analysisdata interpretationprocedural complianceemployee record managementtime profile correctionholiday calendar managementmobility entitlement updateslanguage testing

Soft Skills

attention to detailcommunication skillsproactive improvementorganizational skillsproblem-solvinginterpersonal skillsresponsibility for learningteam collaborationcustomer servicefollow-up