Customer Success Manager

• Grow and nurture a network of host companies across APAC with a strong focus on Tokyo
• Build meaningful relationships and expand employer partnerships to create internship opportunities
• Oversee the full B2B lifecycle from new outreach to ongoing account support
• Balance business development with relationship management, including site visits and feedback sessions
• Work closely with participants to guide the internship matching process and ensure excellent experiences
• Lead the full placement process and manage a pipeline of student applicants
• Execute localized outreach and in-person trust-based engagement (cold & warm outreach)
• Achieve monthly business development goals via LinkedIn, email, phone, events, and networking
• Build partnership ecosystems and referral schemes with companies, associations, chambers of commerce, and expat communities
• Conduct research, discovery calls, tailored presentations, and onboard new partners
• Track placement rates, satisfaction, and outcomes; identify and implement improvements for retention and processes

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Customer Success Manager

Associate Customer Success Manager / アソシエイト・カスタマーサクセスマネージャー