Intermountain Electronics

Field Engineer

• Installation, repair, and testing of field equipment, in accordance with customer’s or manufacturer's specifications and company procedures.
• Diagnose and repair electrical/mechanical/controls equipment malfunctions and warranty repairs.
• Use a variety of diagnostic tools to identify problems, and implement necessary repairs including replacing faulty components, repairing wiring, and troubleshooting software issues.
• Perform assembly/modifications and overall quality defect resolution on all IE products and equipment.
• Driven to resolve all QA/QC issues with full circle resolution with IE plants, PMs, Engineers, and Quality teams.
• May occasionally travel to support areas throughout the country and possibly overseas.
• Completion of receiving Inspections with internal Regional Managers, subcontractors, and customers to protect IE from unjustified warranty claims.
• Assess Warranty claims and works Regional Manger to understand the validity of such claims with regards to codes, specifications, and requirements.
• Performs preventative maintenance programs for an assortment of electrical/mechanical equipment to ensure optimal performance and prevent downtime as well as generating new revenue streams for field service team.
• Ensures adherence to document processes for all work performed, including the nature of the problem, the steps taken to resolve the problem, and the parts used in order to create professional service reports.
• Response to client calls, emails and texts is a critical priority and should be responded to without hesitation.
• Maintain, inspect, and care for IE tools, equipment, and vehicles, - tool inventory completed monthly, vehicle inspection bi-weekly and monthly expense reports all due to the RSM on time.
• Adheres to all safety regulations and procedures onsite. This includes wearing personal protective equipment when onsite, following lockout/tagout procedures, and working in a safe and hazard-free environment as well as promoting and implementing and managing safety standards to employees and supporting networks.
• Communicates effectively with customers and internal team to understand their needs and provide them with a timely solution.
• Responds to customer inquiries and complaints and works to resolve issues in a timely and satisfactory manner.
• Develops relationships with customers, commissioning agents and general contractors.
• Adhere to all IE provided training, development and continued technicians products and services training to ensure they are following IE best practices.
• Mentor and per develop any technicians or sub-vendors requiring training or knowledge of IE products and equipment.
• Continual education, development, and safety training programs
• Evaluate and approve safety programs and safety ratings for subcontractors.
• Maintains regular and consistent job attendance, comes to work and meetings on time.
• Follows and complies with IE Core Values.
• Must maintain a safe and clean work area at all times.

Field Service Technician – Electrical