Intermedia Cloud Communications

DevOps Engineer

• Lead, mentor, and manage a team of DevOps Engineers across VCP, CP, CPS, and CP Billing teams, providing technical guidance and career development.
• Oversee the design, implementation, and maintenance of CI/CD pipelines, infrastructure automation, and deployment processes for all supported platforms.
• Collaborate with product owners, development, QA, and security teams to ensure seamless integration, delivery, and operation of services.
• Drive adoption of DevOps best practices, including Infrastructure as Code (IaC), automated testing, monitoring, and incident response.
• Ensure high availability, scalability, and security of production and pre-production environments across cloud and on-premises infrastructure.
• Standardize and optimize DevOps processes, tools, and documentation across all teams to improve efficiency and reduce operational risk.
• Manage resource allocation, project prioritization, and workload balancing for DevOps initiatives across multiple teams.
• Foster a culture of continuous improvement, innovation, and knowledge sharing within and between teams.
• Oversee compliance with security policies, regulatory requirements, and organizational standards.
• Report on key DevOps metrics, project status, and operational health to senior leadership.

Team Lead, DevOps Engineering

Recruitment

• Act as a strategic talent partner supporting technical recruiting across the US and international regions, including North America, Portugal, the UK, Europe, and Japan
• Own end-to-end technical recruiting for roles across engineering, cloud infrastructure, security, DevOps, product, and AI-adjacent disciplines supporting Intelligent Communications platforms
• Develop a deep understanding of Intermedia’s AI-enabled products, cloud technologies, and business objectives to effectively assess and attract top technical talent
• Partner with leaders hiring for teams working on AI-driven features such as automation, analytics, intelligent routing, and platform optimization
• Deliver an outstanding candidate experience while serving as a strong brand ambassador for Intermedia globally
• Consistently deliver results by identifying, qualifying, and closing candidates with strong technical capabilities and alignment to Intermedia’s culture
• Design and execute creative sourcing strategies leveraging LinkedIn Recruiter, AI-assisted sourcing tools, direct sourcing, referrals, market mapping, and targeted recruiting campaigns
• Build and maintain a high-quality, high-volume pipeline of technical candidates across multiple geographies and time zones
• Partner closely with hiring managers, HR Business Partners, and leadership to provide data-driven recruiting insights, workforce planning, and market intelligence
• Ensure hiring managers leverage best practices in interview design, structured evaluation, and behavioral interviewing
• Serve as the primary point of contact for candidates throughout the recruiting lifecycle, ensuring transparency and timely communication
• Provide regular recruiting updates, metrics, and insights to stakeholders, including senior leadership
• Track, analyze, and optimize recruiting metrics using AI-enabled recruiting analytics to ensure quality, speed, and scalability
• Maintain awareness of the competitive talent landscape, especially within AI-driven SaaS, cloud communications, UCaaS, and CCaaS markets
• Demonstrate working knowledge of immigration and work authorization considerations
• Manage reference checks for final-stage candidates

Team Lead, DevOps Engineering

Talent Partner – Technical Recruiting