Interlead GmbH

Prompt Engineer Specialist

Interlead GmbH

full-time

Posted on:

Location Type: Hybrid

Location: 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • Scripting and prompting
  • Definition and maintenance of tone and behavioral guidelines
  • Analysis & optimization: evaluation of call logs, transcripts and KPIs (e.g., drop-off rates, success rates, call duration)
  • Hypothesis generation, design of A/B tests and implementation of iterative improvements
  • Quality management: identification of failure cases (misunderstandings, escalations) and development of robust fallbacks
  • Documentation of guidelines and best practices
  • Close coordination with Sales/Call Center/Business Unit Management (controlling) on product goals, offer specifics and qualification criteria
  • Interface with IT/Tech (no deep coding required; however, willingness to learn tools and work with them daily)
  • Rollout planning, versioning and change management for agent updates
  • Monitoring and alerting for critical metrics.

Requirements

  • Very strong language skills and structured writing (German required; English is a plus)
  • Analytical mindset, high quality awareness and attention to detail
  • Technical curiosity and tool affinity (e.g., working with Telli, prompting, simple logic/flows)
  • Experience in copywriting, content and/or prompting, ideally with voice agents
  • Experience with KPIs/dashboards, A/B testing and hypothesis-driven optimization
  • Experience with call center/sales processes
  • Basic understanding of data structures/rules (if-then logic, variables, tags)
Benefits
  • This position can be done 100% from home (i.e., free choice between office or home office)
  • A dynamic marketing and tech environment and the opportunity to help build “The Lead Company” together
  • A huge market and many internal growth opportunities, because we solve our partners' biggest problem: we automate customer acquisition
  • Full flexibility for work location (work remotely or from our headquarters in Bremer Überseestadt depending on role; working from abroad is possible by agreement)
  • Full flexibility in working hours (to be arranged individually with your team)
  • 30 days of vacation per year and the option to take unpaid leave at any time
  • We subsidize your company pension plan (the “Interlead pension”)
  • Great annual events (summer party & Christmas party)
  • Agile working environment (to stay productive we use modern tools such as Slack, Monday, Notion, Google Workspace and OKRs/Scrum)
  • We subsidize your gym membership (via Urban Sports Club or E-Gym Wellpass)
  • Fast decision-making as we are 100% bootstrapped, profitable and not dependent on investors
  • An open feedback culture and internal leadership training
  • A monthly all-hands meeting, weekly newsletter and regular team meetings to keep you informed
  • For all office-based employees we offer everything you'd expect at our headquarters in Bremer Überseestadt (ergonomic workstations, great coffee and espresso, beverages, BBQ evenings, etc.)
  • For remote employees we provide a €20 monthly home office allowance
  • A referral bonus of €1,000 gross for each new team member you refer (after they pass probation)
  • An attractive onboarding package and comprehensive company-wide onboarding
  • An internal academy for learning and as a knowledge base, accessible anytime from anywhere
  • Dogs are welcome anytime!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
scriptingA/B testingdata analysisKPI evaluationcopywritingcontent promptinghypothesis generationquality managementcall center processesdata structures
Soft skills
strong language skillsstructured writinganalytical mindsetattention to detailhigh quality awarenesstechnical curiositytool affinitycoordinationcommunicationproblem-solving