Customer Success Manager

• Establish, maintain, and nurture client relationships
• Retain and renew client contracts
• Consult and advise clients to meet their technology goals
• Guide clients through post-sales, onboarding, and lifecycle processes
• Handle escalated issue processing
• Provide clients with timely feedback on their IT solutions
• Suggest value-added improvements
• Ensure client satisfaction
• Grow clients' revenue
• Create a loyal relationship with Interlaced

Client Success Manager

Sales & Customer Success Lead