Associate Manager, Security Systems Technical Support

Interface Systems

Associate Manager, Security Technical Support at Interface Systems supervising operations and leading a technical support team for asset protection services.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing customer-facing support teams, with a focus on Asset Protection Security services, process optimization, and performance assessment. Excels in communication and operational excellence to ensure high-quality service delivery and compliance.

Highest-signal resume keywords

Leadership ExperienceAsset Protection Security ServicesProcess OptimizationPerformance AssessmentData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process OptimizationPerformance AssessmentData AnalysisSystem IntegrationAutomation

Soft Skills

Exceptional Written CommunicationExceptional Verbal Communication

Tools & Technologies

Microsoft Office

Industry Keywords

Customer-Facing SupportService ExcellenceOperational ExcellenceKPI ManagementCompliance

About the role

Key responsibilities & impact

Contributing to the strategic direction of the department while supervising day-to-day operations
Ensuring service excellence, optimizing team performance, and maintaining compliance with established standards and procedures
Guaranteeing the prompt and accurate delivery of high-quality responses to fulfillment requests and service incidents
Leading a team that provides comprehensive support for a wide range of Asset Protection services
Upholding operational excellence while delivering an exceptional customer experience throughout all support activities
Delivering strong leadership and oversight to the Security Technical Support Team
Supporting the establishment of goals and objectives, contributing to the development and implementation of policies and procedures
Overseeing KPIs for Supervisors and Agents by consistently evaluating performance and implementing corrective actions
Maintaining regular communication with the Manager, Security Technical Support regarding staffing, training, equipment needs, and risks

Requirements

What you’ll need

BS/BA degree preferred (May be substituted with relevant or equivalent work experience)
A minimum of two (2+) years' progressive leadership experience within customer-facing Support and Delivery teams specializing in Asset Protection Security services
Expertise in process optimization, training, performance assessment, data analysis, system integration, and automation
Exceptional written and verbal communication skills; ability to communicate effectively with all levels of employees, contractors, clients, vendors, and executive management
Experience utilizing Microsoft Office software tools, with ability to type quickly and accurately (at least 20 wpm, ideally 30+ wpm)

Benefits

Comp & perks

Health insurance
Professional development opportunities