Security Alarm Dispatcher

Interface Systems

Level 3 iSOC Coordinator managing real-time security interactions and interventions during critical security events. Performing remote security checks and ensuring life safety monitoring with advanced responsibilities.

Posted 5/16/2026full-timePlano • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $22 per hourWebsite

About the role

Key responsibilities & impact

As a Level 3 iSOC Coordinator, you will take on advanced responsibilities, managing real-time interactions and interventions during critical security events.
Handle live audio communication with individuals at monitored sites, using two-way systems to prevent security breaches, manage incidents such as trespassing, and de-escalate potential threats.
Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer request.
Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
Monitor, verify and respond to alarm signals, placing outgoing telephone calls to verify validity of alarm signals.
Provide critical life safety support by ensuring clear, timely and accurate dispatch and alarm communication to emergency personnel.

Requirements

What you’ll need

High school diploma or GED equivalent.
Two years of experience in customer service, call center, dispatch, or security roles is preferred.
Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
Working knowledge of Microsoft Office applications.
Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.

Benefits

Comp & perks

Full benefits on Day 1 of employment to support you from the start
3 weeks paid vacation time and 10 days paid sick time
Uncapped employee referral bonuses
Customer focused, energetic and engaging work culture working as one team
Training is provided!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

excellent communication skillsinterpersonal skillsactive listening skillsprofessionalismcalm demeanorpositive demeanorability to handle high pressure situations

Certifications

high school diplomaGED equivalent