Security Alarm Tech Support – Access Control, CCTV, Intrusion

Interface Systems

Security Technical Support role at Interface Systems with focus on operational lifecycle support for deployed security solutions. Drive efficient, customer-focused service execution in complex security environments.

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Demonstrate sustained effectiveness and high performance within a fast-paced, dynamic environment while resolving complex, time-critical service needs.
Own technician success by delivering accurate diagnostics, correct parts selection, and clearly defined, executable scopes of work supported by complete, relevant documentation.
Drive SLA compliance by analyzing service outliers, executing root cause analysis, and delivering targeted corrective and preventative actions.
Collaborate with STS L1 and L2 leadership to identify and remediate process, coaching, or training deficiencies.

Requirements

What you’ll need

Minimum of two (2) years of experience as a Field Technician or Help Desk Agent
Demonstrated expertise in installing, servicing, supporting, troubleshooting, and programming Access Control systems, Business Intelligence Solutions, CCTV/VMS (both IP and analog), Intrusion and Fire Alarm Systems, and Two-Way Audio solutions.
Experience utilizing Microsoft Office software tools
Exceptional written and verbal communication skills

Benefits

Comp & perks

Health insurance
Professional development opportunities
Flexible work arrangements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Access Control systemsBusiness Intelligence SolutionsCCTVVMSIntrusion Alarm SystemsFire Alarm SystemsTwo-Way Audio solutionstroubleshootingprogramming

Soft Skills

communicationcollaborationproblem-solvinganalytical thinking