Security Alarm Tech Support – Security Industry

Interface Systems

Technical Support role responsible for driving first-time resolution of complex technical issues in security systems. Collaborating with field technicians and stakeholders for effective service success outcomes.

Posted 5/2/2026full-timeNew York • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Drive first‑time resolution through the execution of critical technical processes, including fault isolation, remote resolution, service restoration, and root cause analysis
Own technician success by delivering accurate diagnostics, correct parts selection, and clearly defined, executable scopes of work supported by complete, relevant documentation
Assess and prioritize Service Requests (SRs) based on severity, customer impact, business priorities, and established organizational policies
Drive SLA compliance by analyzing service outliers, executing root cause analysis, and delivering targeted corrective and preventative actions
Collaborate effectively with a broad range of internal and external stakeholders, including field teams, operations, support, management, technical partners, and customers

Requirements

What you’ll need

Minimum of two (2) years of experience as a Field Technician or Help Desk Agent
Demonstrated expertise in installing, servicing, supporting, troubleshooting, and programming Access Control systems, Business Intelligence Solutions, CCTV/VMS (both IP and analog), Intrusion and Fire Alarm Systems, and Two-Way Audio solutions
Experience and hands-on knowledge with low-voltage and support, including wiring, serial polling loops, inputs, and outputs
Exceptional written and verbal communication skills; ability to communicate effectively with all levels of employees, contractors, customers, vendors, and executive management
Experience utilizing Microsoft Office software tools, with ability to type quickly and accurately (at least 20 wpm, ideally 30+ wpm)

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

fault isolationremote resolutionservice restorationroot cause analysisdiagnosticsparts selectionAccess Control systemsBusiness Intelligence SolutionsCCTVIntrusion and Fire Alarm Systems

Soft Skills

communication skillscollaborationproblem-solvingcustomer servicedocumentationprioritizationanalytical skillsattention to detail