Collections Coordinator
Interface Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $22 per hour
Job Level
Mid-LevelSenior
About the role
- Provides customer service and leads debt collection efforts for assigned customers through contact via phone, email and mail.
- Responsible for fielding incoming customer calls regarding billing questions and retrieving payments.
- Keep detailed notes and records of all communications and actions on customer’s account.
- Answer customer questions regarding invoices and billing statements
- Set follow-up reminders timely to stay persistent with collection efforts.
- Provide invoices and statements to customers upon request.
- Investigate billing errors and disputes and follow-up with customers timely.
- With the assistance of management, negotiate partial repayment & payment plans if needed.
- Process credit or Debit memos on customer accounts if needed.
Requirements
- High School diploma or equivalent is required
- 2-5 years’ experience in collections and customer service is required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
debt collectionbillingpayment processinginvoice managementdispute resolutionrecord keepingnegotiationcredit memoscustomer account management
Soft skills
customer servicecommunicationattention to detailpersistenceproblem-solving
Certifications
High School diploma