Customer Support

• Lead a technical support team to support operational goals, objectives, policies, procedures, and work standards for day-to-day activities
• Day-to-day management of the shift including Time Management/Attendance Tracking
• Provide End of Shift Summary Report
• Assist with Postmortems and RFOs for Gap Analysis if applicable
• Conduct Shift Meetings/Debriefs
• Floor Supervision/Management
• Coaching/Corrective Actions
• Foster an environment of continuous improvement to develop staff and team performance through regular feedback and coaching

NOC Customer Support Supervisor

Associate Customer Support Rep, Vet

Customer Support Representative, Healthcare

Customer Support Representative

White Label Customer Service Specialist, II

Customer Service Specialist, I