Cybersecurity Manager
SkyGrid
Cyber Security
Customer Support Level 2 – Security Systems Exp. Required
Interface Systems
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Montana, Texas • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Ability to lead and manage practical and highly effective technical communication cycles; both verbal and written
- Effectively engages with a diverse internal and external audience
- Execute and/or guide logical security fault isolation practices with clients
- Build and maintain enterprise-level client relationships
- Maintain contractual Service Level Agreements and conduct root cause analysis
- Recognize, identify, and prioritize support incidents
- Work with level 1 in the event an incident is escalated
- Act as a second point of contact for Customer and Field Engineer channels
Requirements
- Minimum of 1-2 years of practical experience with a technology service provider, providing technical support to Field Technicians and Customers
- Experience troubleshooting and repairing CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion is a plus
- Working and Practical knowledge of low-voltage installation and support is a plus
- Honeywell, DMP, and Bosch training and/or certification is preferred
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical communicationsecurity fault isolationtroubleshootingrepairing CCTVrepairing Videorepairing Two-Way Audiorepairing Fire systemsrepairing Access Controlrepairing Intrusion systemslow-voltage installation
Soft skills
leadershipcommunicationclient relationship managementproblem-solvingprioritizationengagementcollaborationroot cause analysisincident managementescalation handling
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