Provide IT support relating to issues with the internal systems and network infrastructure.
Support services for Microsoft related technologies: Windows Server, Active Directory, Exchange, SQL, SharePoint, File permissions, etc.
Support services for virtualization technologies: VMware, NetApp, and Microsoft.
Provide technical services and support at the network level: WAN/LAN connectivity, routers, firewalls, and security.
Administer hosted and cloud solutions for customers using technologies that meet their requirements.
Support disaster recovery solutions.
Utilize remote access solution support: Cisco VPN, Checkpoint VPN, and Terminal Services.
Document maintenance for all computer systems and network infrastructure.
Communicate with customers as required by keeping them informed of incident progress and notifying them of impending changes or agreed outages.

Requirements

Bachelor’s degree in Information Technology or a closely related field is preferred.
1-3 years of experience as an IT Support Specialist or System Administrator.
Professional IT certifications such as Microsoft MCP, CompTIA A+, Network+, or Security+ preferred.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportnetwork infrastructureWindows ServerActive DirectoryExchangeSQLSharePointVMwareWAN/LAN connectivitydisaster recovery

Soft Skills

communicationcustomer service

Certifications

Microsoft MCPCompTIA A+Network+Security+