IT Support Technician

Interdependence

IT Support Technician providing technical support for approximately 90 employees at Interdependence. Managing IT functions like Microsoft 365 administration and onboarding processes.

Posted 5/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide day-to-day IT support for approximately 90 employees, handling 30–80 monthly support requests across a range of L1 technical issues
Serve as the primary helpdesk contact, delivering timely and effective support via phone, email, and messaging platforms
Administer and maintain Microsoft 365 environments, including Exchange, Teams, SharePoint, and Intune
Manage employee onboarding and offboarding processes, including account creation, license assignment, access provisioning, and equipment setup
Perform routine IT tasks such as password resets, email alias creation, user permissions, and basic system troubleshooting
Support device management, including configuration and maintenance of laptops and mobile devices
Assist with IT documentation, knowledge base development, and process improvements to enhance efficiency and user experience
Collaborate with internal teams and external IT vendors or managed service providers as needed
Maintain a high level of customer service, ensuring a positive and supportive experience for all employees
Identify opportunities to streamline IT workflows, improve systems, and enhance overall support operations

Requirements

What you’ll need

5–7 years of experience in IT support, helpdesk operations, or a related technical support role
Strong experience with Microsoft 365 administration, including Exchange, Teams, SharePoint, and Intune
Experience managing user accounts, permissions, and onboarding/offboarding processes in a business environment
Excellent troubleshooting skills across common hardware, software, and connectivity issues
Strong verbal communication skills with the ability to explain technical concepts clearly to non-technical users
Patience and a customer-first mindset, with a willingness to provide hands-on support and guidance
Experience supporting a remote workforce
Strong organizational skills and ability to manage multiple requests simultaneously
Ability to work independently while staying highly responsive and collaborative
Comfortable working U.S. business hours.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Interdependence Website LinkedIn All Job Openings 51 - 200 employees Founded 2013 📱 Media 🤖 Artificial Intelligence 🤝 B2B Media
Artificial Intelligence
B2B Interdependence is a strategic integrated communications firm that combines public relations, social media, influencer marketing, experiential/event marketing and strategic brand development with a proprietary AI predictive analytics platform called Interviewed®. The agency uses AI-powered media relations and creative storytelling to drive earned media, boost website traffic and conversions, and increase brand credibility for clients across technology, healthcare, biotech, travel and consumer sectors. Interdependence markets itself as a results-driven, technology-enabled partner for businesses seeking aggressive, targeted PR and integrated marketing campaigns. IT Support Technician 🔥 21 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide day-to-day IT support for approximately 90 employees, handling 30–80 monthly support requests across a range of L1 technical issues
Serve as the primary helpdesk contact, delivering timely and effective support via phone, email, and messaging platforms
Administer and maintain Microsoft 365 environments, including Exchange, Teams, SharePoint, and Intune
Manage employee onboarding and offboarding processes, including account creation, license assignment, access provisioning, and equipment setup
Perform routine IT tasks such as password resets, email alias creation, user permissions, and basic system troubleshooting
Support device management, including configuration and maintenance of laptops and mobile devices
Assist with IT documentation, knowledge base development, and process improvements to enhance efficiency and user experience
Collaborate with internal teams and external IT vendors or managed service providers as needed
Maintain a high level of customer service, ensuring a positive and supportive experience for all employees
Identify opportunities to streamline IT workflows, improve systems, and enhance overall support operations 🎯 Requirements
5–7 years of experience in IT support, helpdesk operations, or a related technical support role
Strong experience with Microsoft 365 administration, including Exchange, Teams, SharePoint, and Intune
Experience managing user accounts, permissions, and onboarding/offboarding processes in a business environment
Excellent troubleshooting skills across common hardware, software, and connectivity issues
Strong verbal communication skills with the ability to explain technical concepts clearly to non-technical users
Patience and a customer-first mindset, with a willingness to provide hands-on support and guidance
Experience supporting a remote workforce
Strong organizational skills and ability to manage multiple requests simultaneously
Ability to work independently while staying highly responsive and collaborative
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Hard Skills & Tools

IT supporthelpdesk operationsMicrosoft 365 administrationExchangeTeamsSharePointIntunetroubleshootinguser account managementdevice management

Soft Skills

verbal communicationcustomer servicepatienceorganizational skillscollaborationindependenceresponsivenessproblem-solvinghands-on supportprocess improvement