Staff Frontend Platform Engineer

intercom Inc,.

full-time

Posted on: 9/30/2025

Location Type: Hybrid

Location: Dublin • 🇮🇪 Ireland

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Lead

JavaScriptReactTypeScript

About the role

Lead and deliver on the most complex and ambiguous projects, reducing risks early and ensuring execution quality.
Set direction for our frontend React ecosystem and advocate for best practices across the company.
Mentor and grow engineers at all levels, creating leverage through coaching, durable knowledge sharing, and role modelling the bar for technical excellence.
Shape the culture of frontend at Intercom, championing quality, customer empathy, and long-term velocity while balancing product delivery.
Partner with engineering and product leadership to align technical investments with business priorities, influencing roadmaps and shaping strategic trade-offs.
Define and evolve the foundations of how Intercom builds user interfaces; modernize the frontend stack with React, establish patterns, and drive architectural decisions.
Solve highly complex problems spanning the product development org, drive technical direction, influence cross-functional strategy, and act as both a force multiplier and an expert executor.
Focus on building and evolving the frontend platform rather than day-to-day feature development.

8+ years of professional experience building high-quality web applications, including impact at scale.
Deep expertise in JavaScript, React, TypeScript, and modern frontend tooling, with a track record of influencing architectural direction.
Strong foundation in web fundamentals (HTML, CSS, performance, accessibility) and the ability to teach and advocate for them.
Strong track record of enabling other engineers or product teams, through frameworks, tooling, or architectural decisions.
Experience leading initiatives, shaping technical strategy, and driving alignment across multiple stakeholders.
Proven ability to deliver on ambiguous, high-stakes projects, balancing speed, quality, and long-term maintainability.
A product mindset: you understand the importance of velocity, usability, and customer impact when making engineering decisions.

Benefits

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed.