Senior Editor, Content

intercom Inc,.

full-time

Posted on:

Location Type: Hybrid

Location: Dublin • 🇮🇪 Ireland

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Job Level

Senior

About the role

  • Shape and execute a high-impact content strategy that fuels demand generation, strengthens brand authority, and drives sales enablement.
  • Write, edit, and produce exceptional content, including industry reports, guides, blogs, newsletters, and case studies.
  • Collaborate closely with marketing, sales, and product teams to tailor content strategies to audience needs across every stage of the customer journey.
  • Partner with internal subject matter experts to clearly articulate and showcase our perspectives on AI and customer service.
  • Coordinate with the design team to deliver visually appealing and engaging content across multiple formats.
  • Craft powerful case studies that spotlight our customers' achievements and demonstrate measurable impact.
  • Work with Demand Generation, Sales, and Product Marketing teams to create high-performing content that engages decision-makers and drives action.

Requirements

  • 5+ years of experience in content marketing or editorial roles, preferably within the technology, AI, SaaS, or customer service industries.
  • Exceptional writing, editing, and storytelling skills, with a proven ability to craft clear, concise, and compelling content.
  • Demonstrated expertise across multiple content formats (blogs, white-papers, case studies, social media, email marketing, etc.).
  • Proven experience developing customer stories that communicate business impact.
  • Familiar with SEO best practices, content analytics, and full-funnel digital marketing performance metrics.
  • Proven cross-functional collaborator, experience working with marketing, sales, product, and customer advocacy teams.
  • Excellent organisational, planning, and project management skills, able to efficiently manage multiple concurrent projects and deadlines.
  • Track record of managing large-scale content projects and campaigns from ideation through execution and performance analysis.
Benefits
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme and secure bike storage
  • MacBooks are our standard, but we also offer Windows for certain roles when needed

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
content marketingwritingeditingstorytellingSEOcontent analyticsdigital marketingproject managementcase studiescustomer stories
Soft skills
collaborationorganizational skillsplanningcommunicationtime management