Principal Product Manager – Platform
Udemy
SQL
Senior Forward Deployed Product Manager
intercom Inc,.
full-time
Posted on:
Location Type: Hybrid
Location: Dublin • 🇮🇪 Ireland
Visit company websiteJob Level
Senior
About the role
- Partner directly with customers to design, deploy, and scale Fin AI Agent for their business
- Understand customer goals, business challenges and technical requirements in detail
- Prepare and present demos and pitch Fin
- Hands on configuration of Fin to meet customer needs
- Identify and solve blockers to implementation via product configuration, light custom development, or cross-functional coordination
- Act as an AI expert providing insight to achieve results with Fin
- Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences
- Translate frontline insights into scalable product features and collaborate with R&D to shape the product roadmap
- Develop repeatable playbooks and deployment patterns to reduce implementation friction
- Contribute to and evolve the Forward Deployed Product Management function within Intercom
Requirements
- There is no minimum years of experience for this role; evidence of impact, drive, and potential required
- Deep customer empathy with a strong bias for action
- Ability to communicate complex topics clearly to both technical and non-technical audiences
- Technical fluency with modern tech stack, including APIs, SaaS infrastructure, LLMs, and low-code tooling
- Strong cross-functional collaboration skills
- Ability to navigate ambiguity and switch between creative and analytical thinking
- Highly organized with operational rigor and ability to manage multiple deployments
- Experience in technical consulting, solutions engineering, or customer success (preferred)
- Experience working with enterprise customers on bespoke implementations (preferred)
- Experience in startup or B2B SaaS environments (preferred)
Benefits
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Life assurance, and comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers
- Cycle-to-Work Scheme with secure bike storage
- MacBooks are our standard, with Windows offered for certain roles
- Hybrid working policy: expected to be in the office at least three days per week
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
APIsSaaS infrastructureLLMslow-code toolingproduct configurationcustom developmenttechnical consultingsolutions engineeringcustomer successdeployment patterns
Soft skills
customer empathycommunicationcross-functional collaborationnavigating ambiguitycreative thinkinganalytical thinkingorganizational skillsoperational rigorproblem-solvingpresentation skills
