Customer Care, Technical Support Specialist
Intercept
AzureCloud
Customer Care – Technical Support Specialist
Intercept
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇳🇱 Netherlands
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
AzureCloud
About the role
- Provide support to customers in the area of Cloud applications and infrastructure.
- Handle issues such as SSL certificate renewals, license management, and access management.
- Work directly with DevOps teams, with Azure experts available to assist when needed.
- Escalate unresolved issues to the DevOps team while keeping the customer informed of progress.
- Make every effort to resolve customer issues quickly and ensure the best possible customer experience.
- Triage support tickets and prioritize workloads effectively.
- Independently monitor, analyze, and handle first-line incidents according to agreed guidelines.
- Maintain an overview of the status and progress of pending calls, given a diverse international customer base.
- Communicate regularly with various stakeholders regarding ongoing issues and progress.
- Maintain and update knowledge base articles.
Requirements
- 2-3 years of experience as a Technical Support/Customer Care or in a similar role
- Possession of Microsoft AZ-900 Certification is preferred; however, the company will provide it if not already held
- Professional proficiency in both English and Dutch is required
- People-oriented, strong communicator and confident in picking up the phone; naturally outgoing
Benefits
- €400 to set up your home office and a DeskGuru consultation to ensure ergonomic working conditions
- Work in Flexible , Remote First environment with a lot of Autonomy !
- Career growth opportunities with potential to advance into an engineering position
- Study during work hours? No problem! We provide time and space for professional development
- A personalized welcome pack with your laptop and all the tools you need to hit the ground running
- Collaborative and Friendly Team
- Be part of a fun, Inclusive culture and attend our great In-person events: Interceptival & Wintercept
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Cloud applicationsinfrastructure supportSSL certificate managementlicense managementaccess managementincident handlingticket triagecustomer support
Soft skills
strong communicatorpeople-orientedoutgoingcustomer experience focusproblem-solvingstakeholder communicationworkload prioritization
Certifications
Microsoft AZ-900 Certification