Customer Success Manager

• Managing customer relationships and expectations.
• You are the main point of contact and stay in close communication with clients.
• Ensuring a smooth onboarding process for new customers.
• Informing clients of new developments, tools, or industry changes that may impact our services.
• Monitoring customer needs and translating them into specific goals that you and the customer work toward together.
• Setting clear goals for customer retention and identifying opportunities for up-selling and cross-selling our services.
• Identifying and discussing results to justify and promote our services, including our Managed Services.
• Leading efforts to measure customer satisfaction via surveys and actively contributes to optimizing the customer journey.
• Assessing complaints and issues, managing escalations, and improving service use and customer experience.
• Overseeing the delivery of promised managed services by monitoring progress, tracking key commitments, and reporting on performance.
• Work closely with service teams to ensure delivery meets customer expectations.

Customer Success Manager

Manager, CRM Data