Director of Total Rewards
Intercare Holdings Insurance Services
full-time
Posted on:
Location Type: Hybrid
Location: Houston • California, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $145,000 - $160,000 per year
Job Level
Lead
About the role
- Develop, execute, and continuously optimize a comprehensive total rewards strategy aligned with business objectives and workforce needs
- Personally lead the design, implementation, and administration of compensation programs, including salary structures, incentive plans, job architecture, and equity-based rewards
- Conduct hands-on market pricing, benchmarking, and pay equity analyses to ensure competitiveness and internal alignment
- Partner with HR Business Partners and leaders as a consultative, internal client-facing advisor, providing clear, data-backed guidance on offers, promotions, adjustments, and retention strategies
- Analyze, design, implement, and administer competitive benefits programs and policies
- Manage the full benefits portfolio, including medical, dental, vision, HSA/FSA, life and disability insurance, retirement plans, wellness programs, paid time off, tuition reimbursement, employee referral programs, and leave policies
- Own end-to-end benefits operations, including employee communications, policy interpretation, vendor management, carrier relationships, billing, and issue resolution
- Serve as a primary escalation point for complex or sensitive employee situations, responding with empathy, clarity, and a strong service mindset
- Prepare and manage the annual benefits budget; track and forecast spend, reconcile invoices, and analyze cost drivers in partnership with Finance
- Review monthly plan performance and utilization reports; analyze trends and cost impact to recommend plan design or vendor changes that improve value while maintaining a positive employee experience
- Administer the 401(k) program, including funding, vendor coordination, participant communications, and oversight of nondiscrimination testing and annual audits
- Ensure compliance with all applicable federal, state, and local regulations (ERISA, ACA, FLSA, etc.) while balancing compliance with employee understanding and experience
- Oversee leaves administration (FMLA, STD, LTD, WC), ensuring compliance with company policy and applicable laws and supporting employees through complex or life-impacting situations
- Build and maintain advanced Excel models, dashboards, and analyses to support compensation decisions, benefits strategy, budgeting, and workforce planning
- Analyze compensation and benefits trends, utilization, and cost impact; translate complex data into clear, actionable insights for leadership and internal stakeholders
- Support annual compensation cycles (merit, bonus, market adjustments) through detailed modeling, scenario analysis, and execution
- Ensure accuracy, consistency, and integrity of compensation and benefits data
- Lead and develop total rewards team members while remaining directly involved in key deliverables
- Set a high standard for internal customer service, responsiveness, and professionalism across the Total Rewards function
- Drive continuous improvement across programs, processes, and communications using data, feedback, and employee experience insights
- Support mergers, acquisitions, and organizational changes through compensation and benefits analysis, integration planning, and cost modeling
- Serve as a subject matter expert and trusted partner across HR and the business
Requirements
- Bachelor’s degree in Human Resources, Business Administration, Finance, or related field; or equivalent practical experience
- 8+ years of progressive experience in compensation and benefits / total rewards leadership (healthcare preferred)
- Proven experience designing and implementing total rewards programs in complex or fast-growing organizations
- Advanced to expert-level Excel skills, including complex modeling, scenario analysis, and data visualization
- Strong analytical and financial acumen with the ability to balance data-driven decisions and human impact
- Deep understanding of compensation and benefits compliance requirements (ERISA, ACA, FLSA, etc.)
- Demonstrated ability to serve as an empathetic, trusted internal advisor with strong communication and relationship-building skills
- Ability to operate as a hands-on, execution-focused leader in a fast-paced environment.
Benefits
- medical
- dental
- vision
- HSA/FSA
- life insurance
- disability insurance
- retirement plans
- wellness programs
- paid time off
- tuition reimbursement
- employee referral programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
compensation programssalary structuresincentive plansjob architecturepay equity analysesbenefits programs401(k) administrationExcel modelingdata visualizationfinancial acumen
Soft skills
empathycommunicationrelationship-buildingleadershipcustomer serviceresponsivenessprofessionalismanalytical thinkingexecution-focusedconsultative advising