InteractRV

Support Engineer

• Provide technical support to all customers using a ticket-based case tracking system and knowledge base
• Maintain, update, and implement changes to client websites using HTML, CSS / LESS, and JavaScript (jQuery library)
• Handle customer requests via chat, email, and inbound/outbound calls
• Solve customer problems in a reasonable time frame
• Provide InteractRV website platform education/coaching to customers and co-workers as needed
• Participate in training sessions on new web technologies and product features
• Create content for the InteractRV Knowledge Base (internal and customer-facing)
• Work with peers and supervisors to resolve low-level escalations
• Deliver a technical support experience that delights customers

Technical Support Specialist