Manager

• Reporting to the Operations Manager, the Transfers Team Manager is a key role within the Transfers wider Leadership team. You will be responsible for providing inspirational leadership to a team which can consist of Team Leader/s, Transfer Specialist/s and Case Handlers, managing Pensions.
• Ensuring that the team are delivering an excellent customer experience in regards to Sipp referrals, data feeds, contributions, benefits, deceased, Pension Sharing Orders, and day to day administration tasks.
• Effective oversight of team members dealing with Secure messages, providing phone support for Customer Services.
• Conducts 1:1 and appraisal meetings
• Motivates team members and assesses ongoing performance.
• Keeps the Pensions Manager updated on team performance, and communicates concerns and policies among management and team members.
• Daily tasks allocated and completed, approval and authentication of work, quality assurance and rework analysis.
• Diplomatically conducts team meetings and huddles to update members on best practices and continuing expectations.

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