Customer Success Manager

intenseye

Customer Success Manager supporting US and global clients, ensuring onboarding and satisfaction with Intenseye's platform. Fostering relationships and identifying upsell opportunities while collaborating cross-functionally.

Posted 5/20/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Be the trusted advisor and advocate for new US and global customers
Build strong relationships with customers and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction with our platform
Engage customers proactively through regular strategy calls to help them derive maximum value from their investment in Intenseye while identifying new usage opportunities
Collaborate cross-functionally to drive customer adoption and support successful renewals
Understand customer goals and co-develop customized strategic plans while reinforcing customer accountability
Monitor customer health and develop risk mitigation plans
Resolve customer inquiries by connecting them with the right teams and resources
Identify opportunities for upselling, deeper product adoption, and optimization of the customer’s current investment

Requirements

What you’ll need

Professional experience as a Customer Success Manager within a SaaS company
Able to build and nurture relationships with multiple stakeholders to strengthen partnership and value realization
Comfortable working in a geographically distributed, fast-moving team
Available to work on-site in NYC (Chelsea) 3 days per week
Experience in or strong understanding of the manufacturing, industrial, warehouse or operational environments
Experience in AI tools and workstreams
Startup mindset: High ownership, high velocity, pragmatic judgment.
Willingness to travel up to 20% to customer sites.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account intenseye Website LinkedIn All Job Openings 51 - 200 employees 🤖 Artificial Intelligence 🏢 Enterprise 🔒 Cybersecurity 💰 $25M Series A on 2021-09 Artificial Intelligence
Enterprise
Cybersecurity Intenseye is a technology company that specializes in enhancing workplace safety through AI and computer vision. Their platform provides real-time monitoring and analysis of safety hazards, enabling organizations to identify and mitigate risks effectively. By integrating with existing surveillance systems, Intenseye empowers environmental health and safety (EHS) teams across various industries to improve safety outcomes and reduce incident rates through data-driven insights. Customer Success Manager 🔥 36 minutes ago 🏢🏡 New York City – Hybrid 💵 $90k - $140k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Be the trusted advisor and advocate for new US and global customers
Build strong relationships with customers and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction with our platform
Engage customers proactively through regular strategy calls to help them derive maximum value from their investment in Intenseye while identifying new usage opportunities
Collaborate cross-functionally to drive customer adoption and support successful renewals
Understand customer goals and co-develop customized strategic plans while reinforcing customer accountability
Monitor customer health and develop risk mitigation plans
Resolve customer inquiries by connecting them with the right teams and resources
Identify opportunities for upselling, deeper product adoption, and optimization of the customer’s current investment 🎯 Requirements
Professional experience as a Customer Success Manager within a SaaS company
Able to build and nurture relationships with multiple stakeholders to strengthen partnership and value realization
Comfortable working in a geographically distributed, fast-moving team
Available to work on-site in NYC (Chelsea) 3 days per week
Experience in or strong understanding of the manufacturing, industrial, warehouse or operational environments
Experience in AI tools and workstreams
Startup mindset: High ownership, high velocity, pragmatic judgment.
Willingness to travel up to 20% to customer sites. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Lead 🕒 Yesterday Nitra 11 - 50 💸 Finance ⚕️ Healthcare Insurance 💳 Fintech Website LinkedIn All Job Openings Customer Success Lead managing a team of CSMs in a rapidly growing fintech company. Focused on customer utilization, retention, and expansion across innovative software products. 🏢🏡 New York City – Hybrid 💵 $130k - $170k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager, Wealth and Asset Management 🕒 Yesterday LSEG (London Stock Exchange Group) 10,000+ employees Website LinkedIn All Job Openings Customer Success Manager connecting clients to LSEG financial solutions. Focused on client education, relationship management, and fostering product adoption with financial analytics. 🏢🏡 New York City – Hybrid 💵 $97.5k - $162.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 2 days ago Torch Dental 51 - 200 ⚕️ Healthcare Insurance ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager focused on delivering exceptional customer experience in healthcare e-commerce. Driving customer retention and support through effective onboarding and account management strategies. 🏢🏡 New York City – Hybrid 💵 $61k - $64k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Senior Marketing Manager – CRM 🕒 5 days ago Independence Pet Holdings 1001 - 5000 ⚕️ Healthcare Insurance 👥 B2C 🧘 Wellness Website LinkedIn All Job Openings Senior Marketing Manager leading CRM efforts for Pumpkin, simplifying pet insurance journey. Developing lifecycle marketing strategy and optimizing email acquisition capabilities. 🏢🏡 New York City – Hybrid ⏰ Full Time 🟠 Senior 🏆 Customer Success Customer Success Specialist 🕒 5 days ago Firefly 51 - 200 🚗 Transport ☁️ SaaS Website LinkedIn All Job Openings Customer Success Specialist managing full campaign lifecycle at Firefly, an innovative ad network. Collaborating with cross-functional teams for client success and campaign delivery. 🏢🏡 New York City – Hybrid 💵 $50k - $70k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Customer Success ManagementSaaSAI toolsRisk mitigationUpsellingProduct adoptionStrategic planningImplementationOnboardingCustomer inquiries resolution

Soft Skills

Relationship buildingCollaborationProactive engagementAccountabilityPartnership strengtheningAdaptabilityOwnershipPragmatic judgmentCommunicationCustomer advocacy