Call Center Representative – Recovery

InteLogix

Call center representative handling inbound customer contacts and telecommunications debt recovery for InteLogix. Educating callers on credit reporting, consumer rights, and account solutions.

Posted 8/25/2026full-timeRemote • Alabama, Oklahoma, Pennsylvania • 🇺🇸 United StatesJunior💰 $12 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to educate customers on debt and credit reporting while adhering to compliance standards. Maintains focus and performance under pressure in a fast-paced telecommunications environment.

Highest-signal resume keywords

Customer Service ExperienceExcellent Written And Oral CommunicationFDCPA Compliance KnowledgeComputer/Technology SavvyAbility To Apply Basic Mathematical Concepts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceDebt And Credit Reporting EducationBasic Mathematical ConceptsPerformance Goal Achievement

Soft Skills

Attention To DetailAdaptabilityRelationship Management

Tools & Technologies

InteLogix ComputerDual Computer MonitorsHigh Speed Internet Connection

Industry Keywords

FDCPAConsumer Protection RightsTelecommunications

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Handle inbound calls and emails from customers of a major telecommunications company
Educate and inform callers about debt and credit reporting details, taking action when necessary and noting accounts accordingly
Offer solutions and handle each case with the utmost care
Provide education about consumer protection rights and best practices
Maintain good public relations
Adhere to company attendance, punctuality, and meal and rest break requirements
Maintain concentration and focus to meet performance goals
React positively to an ongoing, changing environment
Handle pressure when attempting to meet deadlines and performance goals
Maintain good working relationships with assigned supervisors and coworkers
Comply with specified FDCPA, state, and city laws and provisions, as outlined in company compliance and training programs and the FDCPA test
Perform additional duties as required by management

Requirements

What you’ll need

Must be 18 years of age or older
High School Diploma or equivalent required
Superb attendance
Computer/technology savvy with the ability to smoothly operate multiple windows and tabs while providing customer service over the phone
Ability to remain engaged on the phone throughout the entirety of your shift with no distractions
At least 1 year of Customer Service experience required
Excellent written and oral communication
Ability to apply basic mathematical concepts
Must provide 2 computer monitors along with appropriate cables to connect to the InteLogix computer
High speed internet with an ethernet connection to the router; no satellite, wireless, or hotspot; minimum 10 Mbps download and 5 Mbps upload speed
WiFi must be turned off at all times
Private and distraction-free home workspace with the ability to close a door

Benefits

Comp & perks

Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement
InteLogix will provide a computer for the duration of your employment on this program