Customer Service Representative – Call Center

InteLogix

Remote Customer Service Representative assisting InteLogix clients with health, wealth, and HR services. Resolving customer inquiries, complaints, and technical issues by phone while documenting interactions.

Posted 8/5/2026full-timeRemote • Alabama, Oklahoma • 🇺🇸 United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills by effectively addressing inquiries and resolving complaints while maintaining a thorough understanding of products and services. Proficient in utilizing technology and tools to document interactions and enhance the customer experience.

Highest-signal resume keywords

Call Center ExperienceCustomer Service ExcellenceMicrosoft Office ProficiencySalesforce ProficiencyStrong Typing Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call Center ExperienceCustomer Service SkillsTyping SkillsTechnical TroubleshootingDocumentation Skills

Soft Skills

EngagementFlexibilityProblem-SolvingCollaborationAttendance

Tools & Technologies

Microsoft OfficeSalesforce

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer SatisfactionPerformance MetricsProduct KnowledgeIndustry TrendsSedentary Work

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers via phone
Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
Maintain a thorough understanding of products, services, and policies to effectively assist customers
Accurately document customer interactions and transactions across all tools/platforms
Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
Strive to exceed customer satisfaction goals and performance metrics
Continuously seek opportunities to improve the customer experience and streamline processes
Stay updated on product knowledge and industry trends to better assist customers
Work within defined hours of operation, with flexibility needed on weekends and holidays

Requirements

What you’ll need

Must be 18 years of age or older
High School Diploma or equivalent
At least 6 months of call center experience required
Strong typing skills
Proficient with Microsoft Office products and Salesforce
Ability to troubleshoot basic technical issues
Ability to remain engaged on the phone throughout the entirety of the shift with minimal to no distractions
Constant sedentary work
Computer/technology savvy, with the ability to smoothly operate multiple windows and tabs while speaking to customers
Superb attendance
Ability to work within defined hours of operation, with flexibility needed on weekends and holidays

Benefits

Comp & perks

Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement