Account Representative – Collections
InteLogix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $15 per hour
Job Level
SeniorLead
About the role
- Inbound / Outbound Blended environment
- Residential and Commercial Accounts
- Start and End Water Services – Move in/Move Out service orders
- Process Payment for Delinquent Accounts
- Issue Service Restoration Orders after disconnection
- Setting up Payment Installments
- Issue Emergency Orders such as Water Main Breaks, Water quality, Loss Control Notification and Threat Notifications
- Ability to work within the defined hours of operation with flexibility needed on weekends and holidays: Monday - Friday: 7 a.m. to 9 p.m. Saturday: Closed Sunday: Closed
Requirements
- Must be 18 years of age or older
- High School Diploma or equivalent
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Superb attendance, so you can be there when our customers need us
Benefits
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal Career Advancement
- Early access to earned wages (access up to 50% of earned wages, capped at $500)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
engagementcustomer experienceattendanceflexibilitycommunication
Certifications
High School Diploma