InteLogix

First Party Collections – Project

InteLogix

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

SeniorLead

About the role

  • Assist with final stages of project and post production testing
  • Ensure accuracy and effectiveness of the recovery strategies implemented
  • Handling of inbound calls from customers assisting them with processing bankruptcy questions and answer related questions.
  • Know how bankruptcy cases are processed in Bankruptcy system (RMICW)
  • Receive spreadsheets of accounts identified that need appropriate action, ETF’s, pause, Conversions, Dismissals, Discharges, Disconnects and Add/remove accounts from cases, mail etc, etc.
  • Each agent will learn offline work to process in between phone calls.
  • Special Projects- need to be ready to work them when they come up.
  • Maintain the productivity, quality, phone utilization, and attendance standards of the department at all times.

Requirements

  • Must be 18 years of age or older
  • High School Diploma or equivalent
  • Proficiency in computer operations and navigating multiple systems simultaneously.
  • Strong professional skills with a positive and adaptable attitude.
  • Ability to quickly adjust to procedural changes.
  • Capable of working independently with minimal supervision.
  • Efficiently manage a high volume of emails daily.
  • Detail-oriented with the ability to identify changes in documentation from customers.
  • Moderate experience with Microsoft Excel, including the ability to:
  • Add and remove information in cells
  • Highlight and format cells
  • Add and delete rows
  • Navigate between cells and tabs within the same file
  • Perform basic cell formatting
Benefits
  • Paid Training
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Full-time, non-seasonal Career Advancement
  • Early access to earned wages (access up to 50% of earned wages, capped at $500)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
bankruptcy processingdata entryMicrosoft Exceldocument managementaccount management
Soft skills
adaptabilityattention to detailindependencecommunicationproblem-solving
Certifications
High School Diploma