Collections Representative
InteLogix
React
First Party Collections – Project
InteLogix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Assist with final stages of project and post production testing
- Ensure accuracy and effectiveness of the recovery strategies implemented
- Handling of inbound calls from customers assisting them with processing bankruptcy questions and answer related questions.
- Know how bankruptcy cases are processed in Bankruptcy system (RMICW)
- Receive spreadsheets of accounts identified that need appropriate action, ETF’s, pause, Conversions, Dismissals, Discharges, Disconnects and Add/remove accounts from cases, mail etc, etc.
- Each agent will learn offline work to process in between phone calls.
- Special Projects- need to be ready to work them when they come up.
- Maintain the productivity, quality, phone utilization, and attendance standards of the department at all times.
Requirements
- Must be 18 years of age or older
- High School Diploma or equivalent
- Proficiency in computer operations and navigating multiple systems simultaneously.
- Strong professional skills with a positive and adaptable attitude.
- Ability to quickly adjust to procedural changes.
- Capable of working independently with minimal supervision.
- Efficiently manage a high volume of emails daily.
- Detail-oriented with the ability to identify changes in documentation from customers.
- Moderate experience with Microsoft Excel, including the ability to:
- Add and remove information in cells
- Highlight and format cells
- Add and delete rows
- Navigate between cells and tabs within the same file
- Perform basic cell formatting
Benefits
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal Career Advancement
- Early access to earned wages (access up to 50% of earned wages, capped at $500)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
bankruptcy processingdata entryMicrosoft Exceldocument managementaccount management
Soft skills
adaptabilityattention to detailindependencecommunicationproblem-solving
Certifications
High School Diploma
