InteLogix

Collections Representative

InteLogix

full-time

Posted on:

Location Type: Remote

Location: Remote • Oklahoma, Tennessee • 🇺🇸 United States

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Salary

💰 $16 per hour

Job Level

SeniorLead

Tech Stack

React

About the role

  • Handle inbound calls from customers
  • Taking payments on customer wireless, wireline and connect accounts
  • Managing customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspended
  • Corrects any deficiencies or oversights as outlined by management and/or quality control
  • Maintains good public relations
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test
  • Assists Managers on special projects
  • Perform additional duties as required by management

Requirements

  • Must be 18 years of age or older
  • Dedicated workspace free from distractions
  • Speed Test results required - test yours now by clicking here: Check My Internet Speed
  • Internet Speed of at least 10 MBPS download and 5 MBPS upload
  • Superb attendance, so you can be there when our customers need us
  • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
  • Ability to apply basic mathematical concepts
  • Excellent communication, both written and oral
  • Call Center or Collections experience preferred
  • High School Diploma or equivalent required, BA degree preferred
Benefits
  • Paid Training
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Full-time, non-seasonal Career Advancement
  • Early access to earned wages (access up to 50% of earned wages, capped at $500)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
basic mathematical conceptscall center experiencecollections experiencecustomer account managementpayment processinginvoice managementautopay setupperformance goal achievementquality control complianceFDCPA compliance
Soft skills
excellent communicationability to handle pressurefocus and concentrationpublic relationsadaptability to changeteamworkengagementpunctualitydedicationcustomer service orientation
Certifications
High School DiplomaBA degree (preferred)