Material Handling Service Support Specialist
WMH Solutions
Senior Operations Supervisor, Fleet
InteLogix
full-time
Posted on:
Location Type: Hybrid
Location: Winston-Salem • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $44,000 - $55,000 per year
Job Level
Senior
About the role
- Assist the Production Manager and coordinate daily operations of fleet maintenance and management.
- Plan, organize, and supervise daily fleet operations to ensure timely completion of tasks.
- Provide direction and communication to employees, offering guidance and support as needed.
- Promote a positive work environment and establish rapport with colleagues.
- Evaluate employee performance, provide counseling, and address work-related issues; document and escalate performance issues.
- Develop and nurture relationships with fleet account contacts and serve as primary point of contact.
- Coordinate and monitor employee activities to maintain quality of work and optimize resource utilization.
- Prepare and distribute reports on fleet accounts and activities (account matching, negative balances, potential conversions).
- Collaborate with management and other departments to develop policies, procedures, and standard operating procedures for fleet operations.
- Act as a technical resource for assigned functions and projects; document and communicate system issues and resolutions.
- Investigate and address issues, concerns, and complaints related to fleet operations in a timely manner.
Requirements
- High School Diploma or GED required; some college preferred.
- Proven experience in customer service or related field.
- At least 3 years in a supervisory role.
- Strong leadership and communication skills.
- Knowledge of fleet operations and compliance requirements.
- Ability to analyze data, prepare reports, and make recommendations for process improvements.
- Excellent problem-solving and decision-making abilities.
- Familiarity with relevant software and technology for fleet management.
- Demonstrated willingness to assist other Customer Service Representatives and commitment to GC Services regulations and procedures.
- Ability to work independently and as part of a team in a fast-paced environment.
- Must live near or be in close proximity to one of the supported call centers in Winston-Salem, Rocky Mount and Morrisville.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fleet operationsdata analysisreport preparationprocess improvement
Soft skills
leadershipcommunicationproblem-solvingdecision-makingcustomer serviceteamworkindependence
Certifications
High School DiplomaGED
