InteLogix

Customer Service Representative, Credit

InteLogix

full-time

Posted on:

Location Type: Remote

Location: Remote • Montana, Oklahoma, Utah • 🇺🇸 United States

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Salary

💰 $11 per hour

Job Level

SeniorLead

About the role

  • Be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions
  • Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary
  • Negotiate/Process payment arrangements on customer accounts while adhering to client processes and procedures
  • Attempt to collect on all balances using excellent negotiation skills
  • Document all account handling activity concisely and accurately on the client systems
  • Educate potential customers on identity documents and next steps
  • Educate customers on account status and payment options
  • Perform additional duties as assigned by the client or Management

Requirements

  • Must be 18 years of age or older
  • High School Diploma or equivalent required; BA degree preferred
  • Call Center or Collections experience preferred and basic knowledge of data entry
  • Excellent communication, ability to communicate clearly and effectively, both orally and in writing
  • Ability to deal with difficult interactions with customers
  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
  • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs while speaking to customers over the phone
  • Superb attendance
  • Internet Speed of at least 10 MBPS download and 5 MBPS upload (Speed Test results required)
  • Dedicated workspace free from distractions
Benefits
  • Paid Training
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Full-time, non-seasonal Career Advancement
  • Early access to earned wages (access up to 50% of earned wages, capped at $500)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entrycollections experiencepayment arrangementsorder verification
Soft skills
creative problem solvingresults orientedempathetic customer partnerexcellent negotiation skillsclear communicationability to handle difficult interactionsengagement on the phoneattention to detail
Certifications
High School DiplomaBA degree