Call Center Representative – Fraud
InteLogix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $12 per hour
Job Level
SeniorLead
About the role
- Handle inbound calls regarding suspected fraud traffic, identify theft and credits
- Create cases for customers and update order information related to fraud
- Work on alarming cases from various fraud queues
- Make outgoing calls to follow-up on fraud orders and secure equipment
- Review traffic patterns and orders for fraudulent activity
- Analyze network traffic and orders to assess risk and mitigate fraud
- Operate in a fast-paced environment requiring timely data analysis and decision making
- Utilize system tools to close cases and prevent fraud loss
- Manage multiple systems and fraud queues simultaneously
- Manage high-volume workload to effectively mitigate fraud
Requirements
- Must provide your own computer monitor, remaining equipment will be provided
- Must be 18 years of age or older
- High School Diploma or equivalent
- Must have dedicated workspace free of distraction
- Excellent communication skills
- Must have high-speed internet and ability to direct plug into ethernet portal
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Superb attendance, so you can be there when our customers need us
- Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.
Benefits
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisfraud detectionrisk assessmentcase management
Soft skills
communicationdecision makingtime managementcustomer serviceattention to detailengagement
Certifications
High School Diploma