Customer Success Manager

IntelliShift

Customer Success Manager at IntelliShift serving mid-market and enterprise customers. Leading relationship management and driving retention and expansion through strategic engagement and actionable insights.

Posted 5/13/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $125,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Own and strategically manage a portfolio of MMB or ENT customers, building a deep understanding of each customer's business objectives, operating environment, and definition of success.
Lead subscription and relationship management for your accounts — driving retention, mitigating risk early, and making sure we deliver on every commitment we make.
Partner closely with our Sales Team to identify and execute expansion opportunities (upsell, cross-sell, and growth) tied to real customer outcomes and value realization.
Drive proactive renewal planning and forecasting in Salesforce so there are no surprises at renewal time and the business has clean visibility into your book.
Build trusted, value-based relationships across all levels of the customer organization, with a strong focus on executive and senior leadership stakeholders.
Set a consistent strategic engagement cadence — QBRs, executive check-ins, business reviews — so your customers always know the ROI they're getting from IntelliShift.
Guide customers through the full lifecycle, from onboarding through adoption milestones and long-term expansion.
Act as the customer's voice inside IntelliShift, coordinating with Enablement, Product, Support, Installation Services, and other partners to resolve issues, surface feedback, and introduce strategic opportunities.
Proactively monitor customer health, engagement, and business risk using data and insight — addressing concerns early and protecting revenue at scale.

Requirements

What you’ll need

3-5+ years of Customer Success, Account Management, or comparable SaaS experience managing mid-market and/or enterprise portfolios.
A consultative mindset — you ask sharp questions, listen well, and translate customer goals into action.
Strong executive presence and the confidence to engage with senior leaders on both the business and the operational side of the house.
A track record of retention, expansion, and renewal outcomes you can speak to specifically.
Hands-on experience in Salesforce (SFDC); experience with a CS platform (Gainsight, ClientSuccess, ChurnZero, or similar) is a plus.
Comfort and curiosity with AI tools — we're leaning more on AI across our internal workflows, and we expect our team to experiment, find new ways to work smarter, and bring ideas back to the group.
Comfort working independently, owning outcomes, and partnering cross-functionally without a lot of hand-holding.
Experience in fleet, transportation, logistics, field service, or another operationally complex B2B SaaS environment is a strong plus — but not required if you've thrived in adjacent industries.

Benefits

Comp & perks

We offer competitive compensation, commensurate with experience and segment focus — $65–125k base salary plus a quarterly performance-based bonus.
Outstanding benefits to simplify the lives of our employees and show them how much we appreciate their contributions.
IntelliShift provides company-subsidized medical, dental, and vision insurance for all FT employees.
401K with a 4% company contribution.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessAccount ManagementSaaS experienceRetention outcomesExpansion outcomesRenewal outcomesSalesforceGainsightClientSuccessChurnZero

Soft Skills

Consultative mindsetSharp questioningActive listeningExecutive presenceConfidenceIndependenceCross-functional collaborationCuriosityProblem-solvingRelationship building