Intellect

Senior Client Success Associate

Intellect

full-time

Posted on:

Location Type: Hybrid

Location: Singapore • Singapore

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Job Level

Senior

About the role

  • The Client Success Senior Associate plays a hands-on role in supporting client onboarding, engagement, and ongoing success. This role blends client-facing delivery (events, webinars, campaigns) with operational execution (event (ie. roadshow/webinar) management and coordination) to ensure clients are well-supported and derive value from our mental health solutions.
  • You will work closely with Client Success Managers and cross-functional teams to deliver smooth implementations, engaging client touchpoints, and data-informed insights that improve client outcomes.
  • Client Engagement, Events & Campaigns
  • - Develop and execute client engagement initiatives including launch events, roadshows, webinars, workshops, and re-engagement campaigns.
  • - Support or own the creation of campaign plans, materials, and timelines across pre-launch, launch, and post-launch phases for clients.
  • - Manage event logistics end-to-end (virtual and in-person), including coordination of with internal teams, materials, schedules, and on-the-day execution.
  • - Take a hands-on approach by attending and supporting live events, webinars, and roadshows where required.
  • - Act as a point of contact during events to address client queries and ensure a professional, seamless experience.
  • Implementation & Client Support
  • - Support the implementation and onboarding of clients to ensure a smooth and timely rollout.
  • - Provide guidance and training to clients during implementation, in partnership with Client Success Managers.
  • - Act as a liaison between clients and internal teams to ensure alignment and clarity throughout implementation and engagement touchpoints.
  • - Support Client Success Managers during key client contact points, especially during launches and re-engagement phases.
  • Client Success Operations, Metrics & Insights
  • - Develop an understanding of Client Success metrics, including engagement, utilisation, and adoption indicators.
  • - Support day-to-day CS operations, including reporting, data analysis, and project coordination.
  • - Monitor the success of events, campaigns, and implementation efforts by collecting feedback and performance data.
  • Analyse data and feedback to provide actionable recommendations for improving future engagement strategies.
  • Process Improvement & Cross-Functional Collaboration
  • - Collaborate with cross-functional teams (commercial, marketing, product, tech, operations, clinical) to support execution and continuous improvement.
  • - Contribute ideas to improve CS workflows, engagement processes, and client experience.
  • - Support ad-hoc projects as needed as the team and organisation continue to scale.
  • What Success Looks Like in This Role
  • - Clients feel supported, confident, and engaged throughout implementation and key touchpoints.
  • - Engagement activities (events, webinars, campaigns) are well-run, on time, and aligned to client goals.
  • - Internal teams experience smooth coordination and clear communication.
  • - Clients consistently leave interactions feeling supported and delighted.

Requirements

  • - 1-2 years of experience in an operational, project coordination, or client servicing support role; experience in a startup or healthcare environment is a bonus.
  • - Highly organised with strong attention to detail and time management
  • - Proficient in using spreadsheets (Google Sheets, Excel); bonus if experienced in automation tools or internal CRM/dashboards.
  • - A team player who thrives in fast-paced, collaborative environments.
  • - Strong communicator who is proactive, solution-oriented, and responsive.
  • - Comfortable working with ambiguity and keen to learn across cross-functional domains
Benefits
  • **Why You’ll Love Working With Us:**
  • - **Global company** – work in a diverse environment with people from nearly 20 countries
  • - **Generous leave policy** – time off to rest and recharge
  • - **Christmas week off** – company-wide break during Christmas, separate from annual leave
  • - **Birthday leave** – enjoy a day off on your birthday
  • - **Quarterly mental health days** – one day off every quarter to focus on your wellbeing
  • - **Flexible work arrangements** – work in a way that suits your lifestyle and goals
  • - **Work-life balance** – a culture that values personal time and long-term wellness
  • - **Medical coverage** – comprehensive insurance for peace of mind
  • - **Performance bonus** – high performance is recognised and rewarded
  • - **Development budget** - annual allowance to support your professional development
  • - **Mental health support** – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
  • - **Socials** **and communities **– regular non-work events/activities to connect and have fun together
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project coordinationdata analysisevent managementclient onboardingclient engagementcampaign planningreportingprocess improvementmetrics analysisimplementation support
Soft Skills
strong attention to detailtime managementteam playerstrong communicatorproactivesolution-orientedresponsivecomfortable with ambiguitycollaborativeadaptability