IntellaTriage

Nurse Licensure & Compliance Coordinator

IntellaTriage

full-time

Posted on:

Location Type: Hybrid

Location: Brentwood • Tennessee • United States

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About the role

  • ***About this role:***
  • The Nurse Licensure & Compliance Coordinator is the first operational advocate a nurse encounters when joining our workforce. Every interaction — from an initial licensure inquiry to onboarding system access — is an opportunity to reduce friction, build trust, and demonstrate that we take the professional and personal investment our nurses make as seriously as they do.
  • This role sits at the intersection of compliance rigor and relationship stewardship. You will manage multi-state license verification, credentialing timelines, and regulatory adherence — all while keeping the nurse experience at the center of every decision.
  • ***What you'll do: ***
  • **Licensure & Credentialing**
  • - Verify, track, and maintain active nurse licensure across all applicable states using primary-source verification methods and internal tracking systems.
  • - Manage license renewal calendars with advance notice workflows — ensuring nurses are notified 90, 60, and 30 days prior to expiration.
  • - Coordinate multi-state compact (NLC) status determinations and advise nurses on compact eligibility with empathy and clarity.
  • - Facilitate expedited licensure requests when patient care timelines demand it, owning escalation to licensing boards on the nurse's behalf.
  • - Monitor ongoing compliance requirements — continuing education, background checks, health screenings, required certifications — and proactively alert nurses to action items.
  • - Conduct periodic audits of active nurse records to identify and remediate compliance gaps before they become deployment barriers.
  • - Maintain working knowledge of state-specific practice acts and licensing board policies across the nurse deployment footprint.
  • - Generate and distribute regular compliance status reports to workforce operations leadership.
  • **Nurse Communication & Experience**
  • - Serve as the primary point of contact for nurse licensure and compliance inquiries — delivering timely, plain-language responses across phone, email, and messaging channels.
  • - Proactively reach out to nurses when documentation is missing, a license is approaching expiration, or a compliance hold may affect scheduling.
  • - Advocate internally on behalf of nurses experiencing processing delays, system access issues, or credentialing bottlenecks.
  • - Gather and relay nurse feedback on credentialing and access processes to drive continuous improvement.

Requirements

  • **Required**
  • - Associate's degree or equivalent combination of education and experience in healthcare administration, human resources, or a related field.
  • - 2+ years of experience in nurse credentialing, healthcare compliance, medical staff services, or workforce operations.
  • - Working knowledge of nurse licensure processes, multi-state compact (NLC) rules, and standard credentialing requirements.
  • - Demonstrated ability to manage a high-volume, time-sensitive workload while maintaining accuracy and responsiveness.
  • - Strong written and verbal communication skills with a customer-service orientation — especially in high-stakes or time-pressured interactions.
  • - Proficiency in Microsoft Excel and comfort working across multiple systems and databases simultaneously.
  • **Preferred**
  • - Bachelor's degree in Healthcare Administration, Nursing, Business, or a related field.
  • - Prior experience in a contact center, nurse staffing, or travel nursing support environment.
  • - Familiarity with workforce management (WFM) platforms and staffing operations workflows.
Benefits
  • This will be a full-time, hourly position based out of our Nashville office. You will be eligible for the full-time suite of benefits for hourly employees including medical, dental, vision, 15 days of PTO, and the opportunity to participate in the 401k program with a company match.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
nurse credentialinghealthcare compliancemulti-state compact (NLC) ruleslicense verificationregulatory adherencecontinuing educationbackground checkshealth screeningsauditingdata management
Soft Skills
communication skillscustomer service orientationrelationship stewardshipempathyresponsivenesstime managementproblem-solvingadvocacyfeedback gatheringcontinuous improvement
Certifications
Associate's degreeBachelor's degree in Healthcare AdministrationBachelor's degree in NursingBachelor's degree in Business