Intelipost

Customer Success Intern

Intelipost

internship

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Entry Level

About the role

  • Work strategically by analyzing KPIs and platform interactions to identify opportunities and potential churn scenarios, acting proactively rather than reactively.
  • Collaborate with other key areas to ensure a 360° view of the customer across the company.
  • Collaborate with Support, Product, Sales and Marketing teams.
  • Assist in customer support via email, chat and meetings.
  • Identify opportunities to improve the customer experience.
  • Support the creation of support materials, such as guides and FAQs.
  • Update records and information in CRM tools.
  • Focus on building relationships with customers so they trust you as a partner in their business.
  • Work on customer retention processes.

Requirements

  • Currently enrolled in a bachelor's degree program (from the 3rd semester onward) in Business Administration, Marketing, Communications, Engineering, or related fields.
  • Basic knowledge of Excel/Google Sheets.
  • Good verbal and written communication skills.
  • Organized and attentive to detail.
  • Interest in customer experience.
  • Strong desire to learn and develop in the area of Customer Success.
  • Differentials:
  • Previous customer service experience.
  • Familiarity with CRM tools (e.g., HubSpot).
  • Knowledge of logistics or e-commerce.
Benefits
  • Welcome onboarding!
  • “All Hands”: our weekly meeting with the CEO.
  • Dress code: be yourself.
  • Flexible working hours.
  • Meal/food allowance (VR/VA): BRL 924.00 per month.
  • Health insurance (for you and your dependents).
  • Dental plan.
  • TotalPass.
  • Childcare assistance.
  • And much more...
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ExcelGoogle SheetsCRM tools
Soft Skills
verbal communicationwritten communicationorganizational skillsattention to detailcustomer relationship buildingproactive problem solvingcustomer retention focuscollaboration