Intelipost

Customer Success Analyst, Mid-level

Intelipost

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Monitor clients' operational health, acting proactively to mitigate risks that could impact SLAs, performance metrics, and potentially lead to churn or dissatisfaction.
  • Serve as the client's voice within Pegaki, ensuring compliance with commercial and operational processes and agreements, coordinating with relevant teams to achieve customer satisfaction.
  • Develop deep knowledge of clients' operations, turning insights into structured feedback, process improvements, and scalable, repeatable best practices.
  • Ensure a positive and consistent customer experience throughout the entire customer journey;
  • Plan, structure, and lead periodic strategic meetings with clients;
  • Act as the client's focal point for critical or sensitive issues, ensuring issue resolution, conflict management, and strategic prioritization of tickets, while ensuring internal visibility of any operational gaps.
  • Collaborate with key departments to promote a 360° view of the customer within the company;
  • Identify growth, expansion, and new business opportunities, strategically contributing to increasing account value through analysis of client data and metrics;
  • Contribute to the implementation and continuous improvement of processes.

Requirements

  • Bachelor's degree in Logistics, Engineering, or a related field;
  • Previous experience in Customer Success;
  • Experience in supporting and managing Key Accounts;
  • Knowledge of logistics;
  • Intermediate level in Excel and PowerPoint;
  • Intermediate level of English;
  • Familiarity with managing the client's day-to-day operations;
  • Analytical skills, organizational ability, and project prioritization;
  • Excellent verbal and written communication skills;
  • Didactic approach with strong customer focus;
  • Passion for people, collaboration, and problem solving.
Benefits
  • Meal/food allowance (VR/VA): BRL 924.00 monthly (flexible)
  • Health plan for you and special conditions for your loved ones
  • Dental plan
  • TotalPass (fitness/wellness benefits)
  • Childcare assistance
  • And more...
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ExcelPowerPointdata analysisprocess improvementproject prioritizationcustomer success managementlogistics knowledge
Soft Skills
analytical skillsorganizational abilityverbal communicationwritten communicationcustomer focuscollaborationproblem solvingconflict managementstrategic prioritizationdidactic approach
Certifications
Bachelor's degree