Intelipost

Customer Success Analyst, Mid-level

Intelipost

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Monitor clients' operational health, acting proactively to mitigate risks that could impact SLAs, performance metrics, and potentially lead to churn or dissatisfaction.
  • Serve as the client's voice within Pegaki, ensuring compliance with commercial and operational processes and agreements, coordinating with relevant teams to achieve customer satisfaction.
  • Develop deep knowledge of clients' operations, turning insights into structured feedback, process improvements, and scalable, repeatable best practices.
  • Ensure a positive and consistent customer experience throughout the entire customer journey;
  • Plan, structure, and lead periodic strategic meetings with clients;
  • Act as the client's focal point for critical or sensitive issues, ensuring issue resolution, conflict management, and strategic prioritization of tickets, while ensuring internal visibility of any operational gaps.
  • Collaborate with key departments to promote a 360° view of the customer within the company;
  • Identify growth, expansion, and new business opportunities, strategically contributing to increasing account value through analysis of client data and metrics;
  • Contribute to the implementation and continuous improvement of processes.

Requirements

  • Bachelor's degree in Logistics, Engineering, or a related field;
  • Previous experience in Customer Success;
  • Experience in supporting and managing Key Accounts;
  • Knowledge of logistics;
  • Intermediate level in Excel and PowerPoint;
  • Intermediate level of English;
  • Familiarity with managing the client's day-to-day operations;
  • Analytical skills, organizational ability, and project prioritization;
  • Excellent verbal and written communication skills;
  • Didactic approach with strong customer focus;
  • Passion for people, collaboration, and problem solving.
Benefits
  • Meal/food allowance (VR/VA): BRL 924.00 monthly (flexible)
  • Health plan for you and special conditions for your loved ones
  • Dental plan
  • TotalPass (fitness/wellness benefits)
  • Childcare assistance
  • And more...

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ExcelPowerPointdata analysisprocess improvementproject prioritizationcustomer success managementlogistics knowledge
Soft skills
analytical skillsorganizational abilityverbal communicationwritten communicationcustomer focuscollaborationproblem solvingconflict managementstrategic prioritizationdidactic approach
Certifications
Bachelor's degree