Develop deep expertise in the administrative workflows that drive cost, friction, and patient experience in healthcare, including appointment scheduling, insurance eligibility, prior authorization, referral coordination, billing follow-up, and appointment reminders.
Engage regularly with subject matter experts (clinical staff, practice administrators, RCM specialists, front-desk personnel, and payer operations teams) to understand how workflows actually function in practice, where they break down, and what an improved experience would look like.
Use SME input to validate workflow requirements before they reach any product or engineering team, ensuring that specifications reflect real operational needs rather than assumed ones.
Define what "good" looks like for AI-assisted automation of these workflows: expected outcomes, accuracy thresholds, fallback logic, escalation paths, and measurable ROI benchmarks.
Stay current on how healthcare organizations (providers, payers, RCM vendors) are actually operating and where they feel the most pain, through customer interviews, industry research, and partner conversations.
Own and follow a structured software development lifecycle (SDLC) process for new healthcare workflows, from initial concept and SME validation through requirements definition, POC, build, testing, and release.
Define and maintain workflow-specific artifacts at each stage of the SDLC, including problem statements, workflow maps, integration requirements, acceptance criteria, and release readiness checklists.
Coordinate across the Integration product team, AI platform product team, product data team, and UX to ensure each has what it needs at the right stage of the workflow development cycle, and that dependencies are identified and resolved early.
Establish clear entry and exit criteria for each SDLC phase so that workflows advance only when they meet quality, compliance, and functional standards.
Conduct post-release reviews for each new workflow, capturing what worked, what did not, and how the process or product should evolve based on real-world performance.

Requirements

Bachelor's degree in Health Informatics, Business, Computer Science, or a related field, or equivalent practical experience.
At least 7 years of product management or product-adjacent experience in healthcare IT, digital health, or clinical/administrative operations.
Demonstrated success influencing technical roadmaps and driving customer outcomes in a cross-functional environment.
Proven track record of managing a full product SDLC for complex, multi-system workflows in a healthcare context.

Benefits

Unlimited Vacation for exempt employees
Paid Holidays
Competitive medical, dental & vision insurance for employees and their dependents
401K Retirement Plan
Stock Options
Company-paid life insurance
Health & Flexible Savings Accounts
Cell phone, gym, and internet reimbursement
Paid Parental Leave
Tuition Reimbursement
Employee Assistance Program (EAP)
Free snacks (Denver, and or Fort Lauderdale)
Fun events (virtual and in-person)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product managementsoftware development lifecycle (SDLC)workflow mappingrequirements definitionAI-assisted automationintegration requirementsacceptance criteriapost-release reviewscustomer interviewsindustry research

Soft Skills

cross-functional collaborationinfluencingcommunicationproblem-solvinganalytical thinkingstakeholder engagementorganizational skillsattention to detailadaptabilityleadership