IntelePeer

AI Agent Engineer

IntelePeer

full-time

Posted on:

Location Type: Remote

Location: Colorado • Florida • United States

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Salary

💰 $150,000 - $160,000 per year

About the role

  • Build AI voice agent solutions within the IntelePeer SmartFlow platform — configuring conversational flows, NLU intent models, business rule logic, slot-filling patterns, and multi-turn dialogue structures from approved design specifications.
  • Translate workflow design documents produced by the Healthcare AI Workflow Solutions team into precise, testable agent configurations that faithfully implement the intended customer experience.
  • Identify and resolve ambiguities in design specifications before build begins — escalating design gaps to the Director and Workflow Solutions team rather than making undocumented interpretation calls independently.
  • Leverage AI-assisted development tools to accelerate build velocity, generate configuration drafts, and identify coverage gaps in conversational flows.
  • Build and maintain real-time integrations between AI agents and healthcare data systems — including EHR/PM platforms such as Dentrix, Dentrix Ascend, Epic, and athenahealth — enabling agents to retrieve and act on live patient and scheduling data.
  • Implement API integrations following IntelePeer's standards for authentication, error handling, retry logic, and data transformation — ensuring integrations are robust, well-documented, and maintainable.
  • Test integrations under realistic data conditions including edge cases, missing data states, API latency, and failure scenarios — validating that fallback behavior is safe and patient-appropriate.
  • Conduct thorough self-testing of all AI agent builds before advancing to formal QA — including functional testing of all defined flows, boundary condition testing, integration validation, and end-to-end scenario testing.
  • Collaborate with QA Engineers to support test case development, reproduce defects, and validate fixes — treating QA feedback as a quality partnership rather than a handoff.
  • Maintain accurate build documentation — including configuration change logs, integration specs, and known limitations — so QA and Customer Success always have a current picture of what was built and why.
  • Actively contribute to the team's testing frameworks and best practices, helping improve the efficiency and coverage of quality processes over time.

Requirements

  • Bachelors in computer science or relevant industry
  • Prior experience in healthcare technology, with working knowledge of EHR/PM platforms and an understanding of HIPAA data handling requirements
  • Familiarity with IntelePeer SmartFlow, Genesys, Amazon Connect, Nuance, or similar CCaaS/CPaaS platforms
  • Hands-on experience with LLM-based agent development, including prompt engineering and retrieval-augmented generation (RAG) patterns in production contexts
  • Experience with voice-specific technical concepts including ASR/TTS configuration, telephony integration, DTMF handling, and latency-sensitive response tuning
  • Background contributing to team engineering standards — testing frameworks, build checklists, documentation templates, or reusable component libraries
Benefits
  • Unlimited Vacation for exempt employees
  • Paid Holidays
  • Competitive medical, dental & vision insurance for employees and their dependents
  • 401K Retirement Plan
  • Stock Options
  • Company-paid life insurance
  • Health & Flexible Savings Accounts
  • Cell phone, gym, and internet reimbursement
  • Paid Parental Leave
  • Tuition Reimbursement
  • Employee Assistance Program (EAP)
  • Free snacks (Denver, and or Fort Lauderdale)
  • Fun events (virtual and in-person)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI voice agent solutionsNLU intent modelsAPI integrationsASR configurationTTS configurationtelephony integrationDTMF handlingprompt engineeringretrieval-augmented generationintegration validation
Soft Skills
collaborationproblem-solvingattention to detaildocumentationquality assurancecommunicationtesting frameworksteam contributionambiguity resolutionprocess improvement
Certifications
Bachelor's in computer science