Operations Coordinator

Intelcom | Dragonfly

Operations Coordinator at Intelcom | Dragonfly assisting with logistics operations in Edmonton, Canada. Handling package processing, shipping, receiving, and ensuring operational efficiency.

Posted 5/7/2026full-timeEdmonton • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Assist in unloading trailers and verify freight against manifests
Scan, sort, and process packages, including defective items and returns
Conduct van audits and support sorting operations
Support and assist shipping, receiving, dispatching, and inventory management
Support and maintenance warehouse systems and ensure operational efficiency
Process returns and complete required documentation in accordance with SOPs
Handle customer pickups and (front desk assistance to customer)
Resolve delivery issues by following SOPs and coordinating with relevant teams
Escalate special cases to management when needed
Print labels and prepare required documentation
Process broker returns and return-to-clients shipments
Prepare daily reports and maintain accurate records
Perform data entry tasks as needed
Train and mentor new employees
Collaborate with Operations teams to uphold quality standards
Complete supervisor-assigned tasks as required
Maintain a clean, organized and hazard-free work environment
Comply with all Health & Safety protocols
Provide support for clients and IDCs
Respond to customer inquiries via phone and email
Process customer service email requests
Other duties as assigned

Requirements

What you’ll need

Assist in unloading trailers and verify freight against manifests
Scan, sort, and process packages, including defective items and returns
Conduct van audits and support sorting operations
Support and assist shipping, receiving, dispatching, and inventory management
Support and maintenance warehouse systems and ensure operational efficiency
Process returns and complete required documentation in accordance with SOPs
Handle customer pickups and (front desk assistance to customer)
Resolve delivery issues by following SOPs and coordinating with relevant teams
Escalate special cases to management when needed
Print labels and prepare required documentation
Process broker returns and return-to-clients shipments
Prepare daily reports and maintain accurate records
Perform data entry tasks as needed
Train and mentor new employees
Collaborate with Operations teams to uphold quality standards
Complete supervisor-assigned tasks as required
Maintain a clean, organized and hazard-free work environment
Comply with all Health & Safety protocols
Provide support for clients and IDCs
Respond to customer inquiries via phone and email
Process customer service email requests
Other duties as assigned

Benefits

Comp & perks

Comprehensive group insurance
Group RRSP program
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryinventory managementpackage processingfreight verificationvan auditsdocumentation preparationreturns processinglabel printingreport preparationwarehouse systems maintenance

Soft Skills

customer serviceteam collaborationproblem resolutiontraining and mentoringorganizational skillscommunication skillsattention to detailadaptabilitytime managementleadership

Certifications

Health & Safety compliance