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Operations Coordinator
Intelcom | Dragonfly. Assist in unloading trailers and verify freight against manifests .
About the role
Key responsibilities & impact- Assist in unloading trailers and verify freight against manifests
- Scan, sort, and process packages, including defective items and returns
- Conduct van audits and support sorting operations
- Support and assist shipping, receiving, dispatching, and inventory management
- Support and maintenance warehouse systems and ensure operational efficiency
- Process returns and complete required documentation in accordance with SOPs
- Handle customer pickups and (front desk assistance to customer)
- Resolve delivery issues by following SOPs and coordinating with relevant teams
- Escalate special cases to management when needed
- Print labels and prepare required documentation
- Process broker returns and return-to-clients shipments
- Prepare daily reports and maintain accurate records
- Perform data entry tasks as needed
- Train and mentor new employees
- Collaborate with Operations teams to uphold quality standards
- Complete supervisor-assigned tasks as required
- Maintain a clean, organized and hazard-free work environment
- Comply with all Health & Safety protocols
- Provide support for clients and IDCs
- Respond to customer inquiries via phone and email
- Process customer service email requests
- Other duties as assigned
Requirements
What you’ll need- Assist in unloading trailers and verify freight against manifests
- Scan, sort, and process packages, including defective items and returns
- Conduct van audits and support sorting operations
- Support and assist shipping, receiving, dispatching, and inventory management
- Support and maintenance warehouse systems and ensure operational efficiency
- Process returns and complete required documentation in accordance with SOPs
- Handle customer pickups and (front desk assistance to customer)
- Resolve delivery issues by following SOPs and coordinating with relevant teams
- Escalate special cases to management when needed
- Print labels and prepare required documentation
- Process broker returns and return-to-clients shipments
- Prepare daily reports and maintain accurate records
- Perform data entry tasks as needed
- Train and mentor new employees
- Collaborate with Operations teams to uphold quality standards
- Complete supervisor-assigned tasks as required
- Maintain a clean, organized and hazard-free work environment
- Comply with all Health & Safety protocols
- Provide support for clients and IDCs
- Respond to customer inquiries via phone and email
- Process customer service email requests
- Other duties as assigned
Benefits
Comp & perks- Comprehensive group insurance
- Group RRSP program
- Employee Assistance Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryinventory managementpackage processingfreight verificationvan auditsdocumentation preparationreturns processinglabel printingreport preparationwarehouse systems maintenance
Soft Skills
customer serviceteam collaborationproblem resolutiontraining and mentoringorganizational skillscommunication skillsattention to detailadaptabilitytime managementleadership
Certifications
Health & Safety compliance