IT Support Specialist

Intel Corporation

IT Support Specialist at Intel providing Level 4 operational support for Microsoft Teams and telephony systems. Ensuring service stability and quality in a global support environment with hands-on leadership.

Posted 5/6/2026full-timePhoenix • Arizona, California, Oregon • 🇺🇸 United StatesJunior💰 $89,340 - $148,660 per yearWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Provide Level 4 L4 operational support for Microsoft Teams and Teams Rooms (MTR).
Lead incident, problem, and request management for Teams and MTR services.
Oversee VoIP and unified communications services across the enterprise.
Ensure service stability, quality, and adherence to operational standards during assigned shifts.
Participate in the 24x7 on-call rotation as the escalation point for Tier 1 and Tier 2 issues.

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent practical experience.
1+ years of experience providing Level 4 (L4) operational and escalation support in a large enterprise IT environment.
Demonstrated expertise in incident, problem, and request management, including ownership of high severity incidents.
Experience with monitoring, health checks, proactive maintenance, patching, upgrades, and service lifecycle management.
Experience serving as a technical lead or escalation point, providing guidance to other support specialists during complex incidents.

Benefits

Comp & perks

Competitive pay
Stock bonuses
Health, retirement, and vacation benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Level 4 operational supportincident managementproblem managementrequest managementVoIP servicesunified communicationsmonitoringservice lifecycle managementpatchingupgrades

Soft Skills

leadershipguidanceproblem-solvingcommunication