Customer Operations, Inside Sales Representative

Intel Corporation

Inside sales and customer operations representative managing semiconductor customer relationships, orders, forecasts, and escalations. Supporting field sales, distributors, and cross-functional teams in Shanghai or remotely from Beijing.

Posted 9/9/2026full-timeShanghai • 🇨🇳 ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end customer relationships within the semiconductor and high-tech sectors, with a strong focus on demand signal analysis, order execution, and effective communication. Proficient in CRM systems and capable of supporting sales operations through detailed reporting and process documentation.

Highest-signal resume keywords

Customer Relationship ManagementDemand Signal AnalysisSalesforce ProficiencyOrder Execution ManagementFPGA Sales Process Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OperationsSales OperationsDemand Signal AnalysisOrder ManagementProcess DocumentationSales ReportingPipeline ManagementContract ComplianceDesign RegistrationSales Forecasting

Soft Skills

Effective CommunicationAttention to DetailMultitaskingTeam CollaborationAdaptability

Tools & Technologies

SalesforceExcelERP ToolsCRM Systems

Industry Keywords

SemiconductorElectronicsHigh-TechTechnical SalesDistribution Models

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary operational point of contact for assigned customers and distribution partners
Own the end-to-end customer relationship across the Lead-to-Order process
Manage demand signals, order execution, escalations, and account health
Partner closely with field sales, FAEs, and distribution partners
Maintain proactive engagement with customer procurement and planning contacts
Provide back-office support for Design Registration review, pricing/quote requests, and process documentation
Handle customer orders, IP/Tools licensing, and design-related inquiries
Manage customer order and supply escalations and coordinate resolutions with internal operational teams
Coordinate sample requests and new product introduction support
Collect, enter, and analyze demand signals to prepare consolidated sales forecasts
Maintain accurate design registration and opportunity data in the CRM system
Ensure correct distributor margin is applied to each opportunity
Collaborate with Business Management, Business Operations, and Legal on contracts, agreements, pricing, and compliance
Prepare sales reports, pipeline updates, and account summaries
Support quarterly business reviews and territory/business reviews
Assist with onboarding new sales team members through training on internal tools and processes

Requirements

What you’ll need

Bachelor’s degree or equivalent experience in business or a related field
3+ years in a customer operations, inside sales, or sales operations role
Demonstrated experience owning customer issues end to end in a semiconductor, electronics, or high-tech environment
Familiarity with high-touch technical sales and distribution models
Proficiency in CRM systems such as Salesforce, Excel, and ERP tools
Fluency in spoken and written English and the local language of the region where the assigned customer base resides
Strong attention to detail and process orientation
Understanding of FPGA sales process is an advantage
Ability to multitask and work independently or in a team
Effective communication skills and ability to adapt style and content to the audience
Results-oriented with comfort working against defined metrics and service expectations

Benefits

Comp & perks

Commission-eligible role
Full-time employment