Manage assigned customer accounts across the globe on renewal of their Intel 471 subscriptions
Drive retention and growth from customers through understanding and delivering customer needs, challenges, budget cycle, etc.
Ensuring we develop strong communications to optimize conversion and retention rates
Identify ways to creatively engage our customers regularly throughout the year to ensure a smooth renewal process (e.g., quarterly check in, follow up calls post new customer onboarding, etc.)
Deliver regular revenue forecast updates on assigned accounts, and identify & escalate any areas of risk or concern
Create proposals, prepare subscription agreements, and drive full agreement to closure
Work closely with Intel 471 Collection Management and Customer Engagement teams to ensure customer success
Understand, navigate, and leverage Salesforce to facilitate all aspects of renewals (e.g., Maintain and distribute detailed client notes on weekly basis)
Understanding of pricing, packaging, and retention strategies, as well as identify conversion/up-sell/cross-sell opportunities.

Requirements

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

salescustomer servicenegotiationpricing strategypackaging strategyrenewal strategytime managementorganizationattention to detailMS Office

self-motivationpositive mindsetexcellent work ethiccommunicationcustomer engagement