Intel 471

Customer Success Manager

• Manage assigned customer accounts across the globe on renewal of their Intel 471 subscriptions
• Drive retention and growth from customers through understanding and delivering customer needs, challenges, budget cycle, etc.
• Ensuring we develop strong communications to optimize conversion and retention rates
• Identify ways to creatively engage our customers regularly throughout the year to ensure a smooth renewal process (e.g., quarterly check in, follow up calls post new customer onboarding, etc.)
• Deliver regular revenue forecast updates on assigned accounts, and identify & escalate any areas of risk or concern
• Create proposals, prepare subscription agreements, and drive full agreement to closure
• Work closely with Intel 471 Collection Management and Customer Engagement teams to ensure customer success
• Understand, navigate, and leverage Salesforce to facilitate all aspects of renewals (e.g., Maintain and distribute detailed client notes on weekly basis)
• Understanding of pricing, packaging, and retention strategies, as well as identify conversion/up-sell/cross-sell opportunities.

Product Marketing

• Execute rigorous market analysis to comprehend overarching market trends, evolving customer requirements, and detailed usage and buying behavior.
• Collaborate strategically with the Product Management Team to proactively identify market opportunities and stimulate customer demand.
• Develop and own the authoritative product positioning and messaging that clearly and powerfully differentiates Intel 471 from its global competitors.
• Drive the comprehensive go-to-market strategy, collaborating closely with other functions for successful launch and scale of new solutions.
• Direct the development of audience-specific, and high-impact content designed to educate the market on Intel 471’s unique use cases and intelligence capabilities.
• Research, monitor, and disseminate comprehensive competitive landscape intelligence.
• Actively participate in external thought leadership activities and engage directly with customers.
• Architect and build comprehensive marketing programs focused on driving growth and accelerating sales cycles.
• Manage, build, and lead a small but highly effective team of product marketing professionals.
• Travel globally as required to support key internal meetings, customer meetings, and industry events.

Senior Director, Product Marketing

Account Executive

• Seeking new business opportunities by targeting prospective clients, developing an understanding of prospective client’s business challenges and advising them on ways in which intel solutions can be used to address those challenges.
• Administering relevant sales enquiries and sending supporting literature and booking meetings.
• Ensuring customer interactions and status notes are updated regularly in the company CRM system.
• Supporting your sales colleagues by booking appointments to support external trade conferences & events.
• Communicate Intel471's value proposition & build relationships at CISO & Senior SoC level across various industries.
• Carry out prospecting, technical presentations and platform demonstrations throughout the region.
• Actively participating in events and seminars.

Customer Success Manager

Senior Director, Product Marketing

Enterprise Account Executive, DACH/CEE