Sr ServiceNow Engineer (R-00083)
True Zero Technologies, LLC
CloudITSMJavaScriptServiceNowSOAP
ServiceNow Administrator/Developer
Integrity360
full-time
Posted on:
Origin: • 🇿🇦 South Africa
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
JavaScriptServiceNowSOAP
About the role
- Configure, maintain, and administer ServiceNow platform modules and applications.
- Manage user roles, permissions, and access controls.
- Perform regular system health checks, patching, and updates to ensure optimal performance and security.
- Troubleshoot and resolve platform issues, including incidents, problems, and system bugs.
- Develop and maintain custom applications, business rules, UI policies, workflows, and scripts (e.g., Service Catalog, Incident Management, Change Management, etc.).
- Customize ServiceNow features and modules to align with business requirements.
- Create and manage custom reports and dashboards to provide business insights.
- Build integrations with third-party systems and tools using REST, SOAP, or other integration methods.
- Lead the planning and execution of ServiceNow upgrades and new feature implementations.
- Evaluate new ServiceNow features and functionality and recommend improvements to current processes.
- Provide support for ServiceNow users, troubleshooting technical issues and offering solutions.
- Create and maintain documentation for end users and administrators.
- Conduct training sessions for users and stakeholders to ensure effective platform usage.
Requirements
- Proven experience (3+ years) as a ServiceNow Administrator/Developer, including hands-on experience with ServiceNow platform configurations, scripting, and development.
- Strong knowledge of ServiceNow modules (Incident, Problem, Change, Contract Management, Service Catalog, etc.).
- Proficiency in ServiceNow scripting languages: JavaScript, GlideScript, and ServiceNow-specific APIs.
- Experience with ServiceNow integration tools (REST, SOAP, MID Server, etc.).
- Understanding of ITIL processes and best practices.
- Strong problem-solving and troubleshooting skills.
- Professional English command is a must.
- ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification (desired).
- Knowledge of ServiceNow Performance Analytics and reporting (desired).
- Familiarity with Agile methodologies (desired).
- Location: Cape Town or Johannesburg, South Africa.
