Licensed Healthcare Agent

Integrity

Licensed Medicare agent retaining and educating existing members for Connexion Point, a healthcare contact center. Resolving coverage concerns through consultative inbound and outbound calls.

Posted 8/17/2026full-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Medicare coverage options and retention strategies, with a strong focus on member engagement and communication. Proficient in managing inbound and outbound calls while adhering to performance metrics and schedules.

Highest-signal resume keywords

Active Health LicenseMedicare ExperienceTelesales ExperienceStrong Communication SkillsBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medicare Advantage FamiliarityRetention Programs KnowledgeIssue ResolutionCall Quality ManagementSchedule Adherence

Soft Skills

Service-First ApproachTeam Communication

Tools & Technologies

Multiple Software Systems

Certifications & Qualifications

Health & Life License

Industry Keywords

MedicareMember EngagementLoyalty-Based OutreachContact Center Experience

About the role

Key responsibilities & impact

Handle inbound and outbound calls with existing Medicare members, focused on retention, education, and issue resolution
Guide members through their coverage options and next steps without high-pressure tactics
Meet performance expectations around call quality, member engagement, retention metrics, and schedule adherence
Keep communication current with your supervisor and team
Attend team meetings and training sessions throughout the season
Work assigned production schedules from the Workforce Management team during AEP
Work at least one weekend day per week during production

Requirements

What you’ll need

Active Health or Health & Life license
Minimum 1 year of Medicare experience
Comfortable working across multiple software systems
Strong communicator with a service-first approach
Able to work a schedule that includes at least one weekend day during AEP
Home office setup that meets remote work requirements
Willing to complete a background check
Basic computer skills and tech knowledge
Telesales or contact center experience preferred
Familiarity with Medicare Advantage, retention programs, or loyalty-based outreach preferred

Benefits

Comp & perks

$19.00/hr. base pay
Seasonal incentive opportunity of $500-$1,000 tied to quality, retention, and member engagement
Paid training
AHIP certification covered
Non-resident licenses and renewals covered
Continuing education credits
Remote/work-from-home