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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Medicare and Medicaid benefits, with a focus on sales and enrollment for Dual Special Needs Plans. Strong communication and customer service skills are essential for guiding prospects through the enrollment process and meeting sales goals.
Highest-signal resume keywords
Active Health Or Health & Life LicenseMedicare ExperienceTelesales ExperienceCommunication SkillsFamiliarity With Medicare DSNP
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medicare KnowledgeEnrollment Process SupportSales Goals AchievementCall Quality MetricsConversion Metrics
Soft Skills
Service-First ApproachClarity In CommunicationTeam Collaboration
Tools & Technologies
Multiple Software SystemsBasic Computer Skills
Certifications & Qualifications
Active Health Or Health & Life License
Industry Keywords
Dual Special Needs PlanMedicareMedicaidAEPContact Center Experience
About the role
Key responsibilities & impact- Handle inbound and outbound calls with prospective DSNP Medicare members, focused on sales, education, and enrollment
- Guide individuals through Dual Special Needs Plan options and explain Medicare and Medicaid benefits and eligibility
- Support prospects through the enrollment process with clarity, accuracy, and care
- Meet sales goals, call quality, conversion metrics, and schedule-adherence expectations
- Keep communication current with the supervisor and team
- Attend team meetings and training sessions throughout the season
Requirements
What you’ll need- Active Health or Health & Life license
- Minimum 1 year of Medicare experience
- Comfortable working across multiple software systems
- Strong communication skills with a service-first approach
- Able to work a schedule including at least one weekend day during AEP
- Home office setup meeting remote work requirements
- Willing to complete a background check
- Basic computer skills and tech knowledge
- Telesales or contact center experience preferred
- Familiarity with Medicare DSNP preferred
Benefits
Comp & perks- $18.00/hr base pay
- Seasonal incentive opportunities
- Paid training and AHIP certification covered
- Non-resident licenses and renewals covered
- Continuing education credits
- Remote/work-from-home